Front Office Manager

Location

Summerland, BC | Canada

Job description

Come on down to the annual Kelowna Hiring & Post-Secondary Education Expo on Thursday, March 7 th , 2024, from 11:00 a.m. - 3:00 p.m. at the Coast Capri Hotel, 1171 Harvey Ave., Kelowna. Come dressed for success with your resume in hand for an opportunity to meet a live recruiter. Free Admission and Open to the public.

Position: Front Office Manager

Salary: $18 per hour

DIVISION: Alpine Meadows Resort

SUPERVISOR'S TITLE: General Manager

Inntimate Inns

Inntimate Inns is an innovative Canadian based hotel and hospitality property management company located in the Vancouver lower mainland and that effectively develops and executes strategies to optimize hotel value and investment returns. With 20 years of proven results, we specialize in working with owners and investors of small and medium size hotel properties driven to increase owner profitability, exceptional customer service as well as provide an excellent staff work experience. Our solid team of professionals provide advanced tools and strategies, human resources and training for the betterment of the business.

PURPOSE OF POSITION

Front Office Manager will assist and support in managing the front desks overall day-to-day operations through maintaining established cost and quality standards, maximizing profits, developing and retaining employees all the while, exceeding guest expectations and connecting to the community.

SPECIFIC ACCOUNTABILITIES / DELIVERABLES

• Assists general manager in yielding rates, and achieving budgeted revenues.
• Follows the departments budget and operates in a cost effective manner.
• Client services or management experience.
• Sets an example to the other team members by being warm, hospitable, and gracious to all customers.
• Liaises with travel partners on reservations and inputs reservations into our property management system.
• Great interpersonal and communication skills.
• Manages the front desk operations and staffs accordingly.
• Excellent problem-solving skills.
• Basic accounting skills.
• The ability to remain positive and focused in a fast-paced environment.
• Good time management skills.
• Great computer skills and the ability to learn new skills quickly.
• Monitors and controls group, contracts, inventory, and rates.
• Provides prompt and accurate invoices to groups upon departure.
• Ensures satisfaction of guests on arrival, during their stay, and before departure. Solves all customer issues on the spot, with a ‘can do' attitude.
• Ensures proper cash handling procedures are in place and practiced by all team members of front desk.
• Ensures proper opening and closing procedures are being practiced and send provides financial reports to the management team.
• Additional duties as required by management.

FINANCIAL RESPONSIBILITY

Will be responsible for day-to-day financial performance, reports and cost controls.

SUPERVISION OR TRAINING DUTIES

Will supervise and manage a small front desk team.

SPECIAL REQUIREMENTS

Must be physically fit and able to perform all aspects of the duties as outlined in "Essential duties and responsibilities"

TOOLS / EQUIPMENT

Computer and office equipment with general knowledge of hotel, housekeeping and facility maintenance equipment.

WORKING CONDITIONS

Indoors

WORK EXAMPLES

SELECTION CRITERIA

Qualifications:

Education/ Experience :

• High school diploma or a college degree, (2) years hotel and management/supervisory experience and/or an equivalent combination of education and experience.
• Willingness and ability to work weekends and over night shifts when required.
• Full time and may need to work weekends and evenings from time to time, as required.
• Must be eligible to work in Canada.

Skills and Abilities:

• Strong guest service and hospitality skills that exceed guest expectations and help the company grow.
• Strong hotel revenue skills.
• Strong supervision skills.
• Ability to coach and train staff.
• Excellent networking and interpersonal skills.
• Excellent communication skills verbal and written using tact and diplomacy.
• Strong ability to use a reservation system preferred
• Strong Microsoft Office Word, Excel, Outlook skills.
• Must have excellent customer service skills, integrity and ability to take initiative.
• Must have good time management skills and the ability to work with minimal supervision.
• Must have good organizational skills, the ability to multitask and strong attention to detail.

Competencies

• Initiative
• Integrity
• Problem Solving
• Tact and Diplomacy
• Customer Service Driven

Send your resume to: [email protected]

Job tags

Salary

$18 per hour