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Location

Burlington, ON | Canada

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Job description

Customer Service Representative in Burlington

Would you love the opportunity to work for a well-known Utility company? Do you enjoy supporting customers and problem solving? Do you excel at providing excellent customer service? Then we have an amazing opportunity for you!

We are looking for outgoing and well-spoken Customer Service Representatives for a 6-month contract position in Burlington. The successful candidate will be working with an established, well-known Utility provider.

The ideal candidates will have past experience working within a customer service department or call center. Daily tasks will include handling inbound calls from customers, data entry, and assisting with inquires related to billing, policies, and collections. Experience within Utilities, Electrical, Power, and telecommunications industry would be an asset. The successful candidate will join a fun, energetic team that works hard and plays hard.

If you are interested in hearing more, please apply online at Randstad.ca!

Job Duties

- Providing customer service over the phone and email
- Handling high volume inbound calls from customers (40-50 calls, 15-20 emails)

- Helping customers with inquires related to billing, policy and procedures, and collections
- Process service orders for new connects, disconnect, and making changing to accounts
- Assisting engineering department with data entry
- Ensure information is gathered to complete applications, deposits, high bill complaints, bill corrects, etc.
- Ensuring company standards are being met or exceeded
- When needed, assist with Collections and Cash Desk
- Other duties as needed

Advantages
- 6 month contract
- Monday-Friday
- Hours: 8:30 am - 4:30 pm
- $26.50 an hour
- Great Burlington Location!
- Supportive manager with an open door policy
- Fun, energetic team members
- Business casual dress code
- Team working environment
- Working for an established, well-known company
- Free Parking!

Qualifications
- 3-5+ years of experience working within a customer service position or call center environment
- Experience problem-solving issues related to billing, policies and procedures, and collections
- Must have excellent verbal and written communication skills
- Experience working with a CRM and working within a metrics or KPI-driven environment is an asset
- Must be able to work within a team environment

How to Apply?
1) Send your resume to [email protected] or [email protected]
Subject Line (Burlington Customer Service Role)
2) Apply on randstad.ca

Advantages
- 6 month contract
- Monday-Friday
- Hours: 8:30 am - 4:30 pm
- $26.50 an hour
- Great Burlington Location!
- Supportive manager with an open door policy
- Fun, energetic team members
- Business casual dress code
- Team working environment
- Working for an established, well-known company
- Free Parking!

Responsibilities
- Providing customer service over the phone and email
- Handling high volume inbound calls from customers (40-50 calls, 15-20 emails)
- Helping customers with inquires related to billing, policy and procedures, and collections
- Process service orders for new connects, disconnect, and making changing to accounts
- Assisting engineering department with data entry
- Ensure information is gathered to complete applications, deposits, high bill complaints, bill corrects, etc.
- Ensuring company standards are being met or exceeded
- When needed, assist with Collections and Cash Desk
- Other duties as needed

Qualifications
- 3-5+ years of experience working within a customer service position or call center environment
- Experience problem solving issues related to billing, policies and procedures, and collections
- Must have excellent verbal and written communication skills
- Experience working with a CRM and working within a metrics or KPI driven environment is an asset
- Knowledge of AS400 is an asset
- Must be able to work within a team environment

Summary
How to Apply?
1) Send your resume to [email protected] or [email protected]
Subject Line (Burlington Customer Service Role)
2) Apply on randstad.ca

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process. show more

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Job tags

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Salary