Installation Technician Specialist

Location

Burnaby, BC | Canada

Job description

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.  Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

Shift : Monday – Friday, schedule varies

Work Location : Field-based, 95% travel throughout Canada (must live near major airport)

Come join Stryker, Fortune Magazine’s #1 Best Workplace in Manufacturing 6 years in a row!

At Stryker, our teams work with products that are improving and saving people’s lives. Our diverse array of innovative medical technologies, including reconstructive, medical and surgical, and neurotechnology and spine products help people lead more active and satisfying lives.

Who we want :

Detail-oriented process improvers . Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.

Data managers . People who enjoy compiling, organizing and consolidating large volumes of data and reports.

Self-directed initiators . People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

Collaborative partners . People who build and leverage cross-functional relationships to bring together ideas, data and insights to drive continuous improvements across the business.

What you will do :

The Installation Technician Specialist is responsible for developing and implementing the activities of on-site installations to meet project goals and quality objectives and providing in-house technical support.  This individual must serve as a contributing member of the Communications team while championing Stryker’s Mission and Values. Additional responsibilities include:

• Verification that all aspects of infrastructure are in place upon arrival at site
• Perform system functional checks, identify problem areas, and affect minor calibration adjustments
• Responsible for the quality of the installation and compliance with integration and documentation procedures and standards
• Daily communication with Project Management and/or functional peer groups regarding the progress of the installation project
• Recommend and initiate preventative and corrective action with regard to product nonconformance and quality system activities
• Assist other departments in the development and improvement of products; this includes preparation/update of documentation, simplifying the installation process, and the formal presentation of technical data to management and/or peers
• Other duties as assigned by your manager

What you need :

Required :

• University degree in process or equivalent experience
• Demonstrated ability to operate small hand tools (e.g. pliers, screwdrivers, hammer, wrenches, strippers, crimpers, etc.), power tools, and test equipment (e.g. data loggers, strip recorders, micrometers, voltmeters, waveform/vectorsopes, etc.)
• Advanced cable management and connection techniques
• Must be able to interpret A/V control system flow schematics
• High-level knowledge of Stryker Communications Product set
• Ability to read and understand system flow documentation and amend such documents to reflect the “as built” system
• Ability to travel frequently/when necessary

Preferred :

• University degree or college diploma (Manufacturing technology, electronics, or related field is preferred)

Internal applicants with an equivalent combination of education, experience and performance over time at Stryker will be considered.

About Stryker Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at  stryker.com.

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Salary