Global Excel Management Inc.
Location
Sherbrooke, QC | Canada
Job description
Customer service representative-Claim assistance (21.45$/H)
Are you a person with empathy? Are you interested in working in a multilingual , dynamic and friendly environment that encourages personal and professional development ? We would love to meet you!
As a Customer Service Representative (CSR ) , you’ll be responsible for answering inbound calls. The CSR is responsible for backend claims and non-medical claims. Your role is to be an advocate for both the company and the client.
What are the main responsibilities ?
- Take inbound calls from clients
- Take ownership of client complaints and advocate on behalf of both client and company
- Claim openings for medical files (backend)
- Claim openings for non-medical files
- Assist clients in the claims process
- Addressing minor complaints-Follow up with other teams as required
- Explain insurance coverage by quoting correct policy benefits, exclusions and maximums.
What skills and experience are we looking for?
- College Diploma or equivalent combined with experience in customer service, telecommunication, assistance and claims
- Excellent verbal and written communication skills (English and French), other languages are an asset
- Customer Service oriented
- Capacity to work with people in a fast-paced, team-based environment.
- Must exhibit strong communication skills and professionalism.
- Proficient computer skills (Microsoft Office, Internet etc.)
What does Global Excel offer you?
- Three weeks of vacation;
- An extensive benefit package that includes health (100%) , dental, life and travel insurance, as well as a retirement savings plan;
- A flexible and supportive work environment offering several benefits such as a private medical clinic, on - call doctors, an on -s ite Bistro , and much more ;
- A company wellness program that includes an on -s ite gym, opportunities to participate in fitness classes, discounts at local businesses as well as “lunch-and-learns” on various topics linked to health and wellness ;
- Many opportunities for advancement, development and financial assistance to employees who wish to continue their education .
To get a taste of the Global Excel life and for more information on our company, visit our Facebook page and website:
Job tags
Salary
$21.45 per hour
