Support Specialist

Location

Victoria, BC | Canada

Job description

All successful candidates are required to reside within commuting distance of our Langford/Victoria office location. Plexxis does not offer remote work opportunities.

Salary Range: $61,500.00 - $102,245.00

Purpose:

A professional customer facing position, the Support Specialist is accountable for resolving customer software-related questions in a timely, efficient and friendly manner. This position has a significant impact on customer satisfaction and contributes to the overall experience and value that each customer realizes through the use of Plexxis solutions.

Duties & Responsibilities:

• Learn and be conversant in all aspects of the Plexxis Enterprise Resource Planning (ERP) system
• Be proactive in recognizing and efficiently resolving issues
• As required, diagnose and trouble-shoot issues post implementation software questions & issues
• Log all Service Desk issues
• Identify and escalate situations requiring urgent attention
• Successfully interact with customers - offering support, training and presentations
• Proactively reach out to customers for provision of support via telephone and email
• As “voice-of-the-customer”, communicate customer recommendations and concerns to the Project Manager & Account Manager Team leaders and the Programming Coordinator

Knowledge & Experience:

• Good Microsoft Office skills
• Strong communication skills
• Good organizational and time management skills

• Strong problem-solving skills

• Strong interpersonal skills
• Eligible to work in Canada

Other Skills & Qualifications: (are a plus but not required)

• Customer Care Experience
• General accounting principles
• College or university degree in one of the following: Business, accounting
• Experience preferred but not required:
• Estimating, construction estimating software, digital takeoff / computer screen takeoff, project management, construction management software, construction accounting software and financial reporting for the wall and ceiling industry

What's it like working at Plexxis?

The dress is casual, but our commitment to quality is not. At Plexxis, the working environment is a social one - built on mutual respect and collaboration. We are a team of extremely hard-working individuals who have a steadfast dedication to delivering amazing results to our clients. As such, we make it a point to provide each of our employees with the tools needed to do their job well, including:

• Competitive Salary
• Benefits
• Company gym
• A games room
• A commercial themed theatre
• Large, fully functional kitchen, dining area, BBQ and outdoor patio including lake views
• Access to local walking trails, parks and beaches
• Paid after hours

Our team genuinely appreciates each other and there is an authentic camaraderie and support network.

About Plexxis Software:

The Plexxis Drywall Enterprise Resource Planning (ERP) software maximizes the profit and efficiency of wall & ceiling contractors through expert consulting and a drywall estimating software that unites digital takeoff, costing, construction management, mobile applications and accounting solutions into a single, sophisticated - yet simple system.

Since 1999, our sole focus has been dedicated to the wall and ceiling trade – a focus that has brought together an extraordinary wealth of knowledge, experience and expertise. From technology engineers, trainers and consultants, we have assembled the “right” people, the “right” product and the “right” service to deliver solutions unmatched in quality and customer focus.

Are you the perfect fit? Do you wish to;

• Work with a small, tight-knit group of hard-working, dedicated and fun individuals
• Enjoy the atmosphere of a rapidly growing, high energy company with an entrepreneurial spirit
• Be on the winning team - poised to emerge as the global leader
• Be challenged in the workspace, in the fitness room or even the billiards Café
• Lose the stuffy environment (and politics) of “big corporate” and focus on delivering what the competition calls “impossible”

Growth. Learning. Opportunity.

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Salary