Customer Service Positions Argentia

Location

North Sydney, NS | Canada

Job description

Requisition ID: 378

Location: Argentia, NL

Hourly Assessment Rate: $18.185

Hourly Rate 1: $29.136 (First 1440 hours of compensated service after completion of assessment period)

Hourly Rate: $33.109

Term End Date: 27/9/2024

Application Closing Date: 25/03/2024

Application Closing Time: 23:59 hours Atlantic Time

Marine Atlantic is dedicated to creating an environment which promotes employee growth, career development, and job satisfaction. Our employees embody our core values; they are diverse, safety-oriented team-players who exhibit integrity and commitment, and always strive for excellence.

Marine Atlantic is currently looking for a Customer Service Positions Argentia to work with our Terminal Operations department, located in Argentia, NL. .

Marine Atlantic is committed to a diverse, equitable and inclusive workplace. Preference may be given to members of the following equity deserving groups: women, Indigenous Peoples, persons with disabilities, visible minorities and 2SLGBTQIA+ community members. If you are a member of one or more of these groups, please state to which group(s) you identify in your application.

The successful candidates could work in any of the following positions based on education and work experience:

• Ticket Clerk – responsible for greeting customers and selling tickets
to the passengers.
• Senior Administration Tickets – responsible for office administration and reservation/ticketing application administration.
• Traffic Director – responsible for directing traffic all traffic on Marine Atlantic property and records and controls drop trailer traffic
leaving compound using the Terminal Management System.
• Freight Handler/Stevedore – responsible for unloading and loading of passenger and commercial vehicles on board the vessel, securing and releasing the vessel, and directing traffic on to the vehicle desks.
• Tractor Trailer Operator – responsible for off-loading and loading of the drop trailers from and to the vessel. Performs pre-inspection of fifth wheel units before operating and ensures that Rolocs are safety locked underneath the trailers prior to loading.
• Terminal Assistant – cleans the terminal and ticket booths; clears snow and spreads salt; and assists with baggage handling.
• Chauffeur – responsible for driving the shuttle bus, assisting passengers, checking baggage, sorting and delivering mail, picking up and delivering materials and janitorial duties.

Additional Areas of Responsibility

• Work diligently, to promote a physically and psychologically safe working environment, that is diverse, accessible, inclusive and equitable.
• Provide a high level of customer service
• Assist in the accomplishment of company objectives by performing other related duties as required.

What qualifications do I need to be considered for this opportunity?

• High School Diploma or GED Equivalency.
• Ability to deal with the general public in a professional manner displaying excellent customer service skills.

Preferred Asset Qualifications for Selected Positions

• Competent typing skills (25 wpm) and keyboarding skills.
• Competent with Microsoft Office.
• Relevant post secondary education preferred for selected positions.
• Office Administrative Assistant Diploma from a recognized institution.
• Experience working in an office or call center environment.
• Supervisory or team lead experience.
• Experience working with a computerized ticket/reservation system
• Knowledge of Transportation of Dangerous Goods and WHIMIS.
• Ability to lift, handle and carry heavy objects up to 22.3 kg.
• Valid Newfoundland and Labrador Class 5 Driver's License.
• Valid Newfoundland and Labrador Class 1 Driver's License with Air Brake endorsement.
• Valid Newfoundland and Labrador Class 2 Driver's License.

Please note: For certain positions, candidates must successfully pass a typing test (25 wpm) and keyboarding testing. Candidates should live within commuting distance from the terminal. These positions are unionized, and the successful candidates will become members of the United Steelworkers Union.

Why work for the Marine Atlantic team?
As part of the Marine Atlantic team, you will participate in a variety of ongoing training programs and development opportunities to navigate your career and chart your course for success. We provide a positive and inclusive work culture that is dedicated to creating an environment which promotes employee growth, career development, and job satisfaction. Some benefits of working with Marine Atlantic include competitive salaries, defined benefit pension plan, comprehensive health benefit packages, and professional development opportunities. Come experience the pride of working with an organization with newly constructed and revitalized infrastructure that has positioned itself for the future.

Safety Sensitive Position

This position is designated as a safety sensitive position and is subject to the provisions of Marine Atlantic's Drug and Alcohol Policy which includes, but not limited to pre-employment testing. We have a zero-tolerance policy for alcohol, cannabis, and illicit drugs.

Additional Information

Marine Atlantic is a Federal Crown Corporation that provides a vital ferry service link between Newfoundland and Labrador and mainland Canada.

At Marine Atlantic, we are dedicated to building and fostering an inclusive and diverse environment, where all employees and customers feel welcomed, valued, and respected.
Marine Atlantic invites applications from all qualified candidates and hires based on merit. We are committed to the principles of equitable employment for all and strongly encourage applications from women, Indigenous Peoples, persons with disabilities, visible minorities and 2SLGBTQIA+ community members. If you are a member of one or more of these groups, please state to which group(s) you identify in your cover letter, resume or application.
To receive this job poster in an alternative format or to discuss alternate ways of completing the online application, please contact the Marine Atlantic Human Resources Department, in confidence, at [email protected] .
We are committed to providing an inclusive and barrier-free work environment, starting with the recruitment process. If you need to be accommodated during any phase of the evaluation process, contact the Marine Atlantic Human Resources Department, in confidence, at [email protected] .

Job tags

Salary