Location
Remote | Canada
Job description
Job Description
The Officer, Wellness and Leave provides effective administration and delivery of the wellness and leave programs for Canada Post. Ensures services are delivered in a cost-effective manner in a collaborative environment with employees, team leaders, service providers, and bargaining agents. Keeps abreast of relevant legislation and ensures program compliance and currency. Executes action plans to ensure policy and program compliance, consistency in application, continuous improvements and Return on Investment (ROI) on benefits programs.
Below are the main job requirements and responsibilities for the Officer, Wellness and Leave.
1. Administers the delivery of various Wellness and Leave programs for Canada Post in line with best practices, legal environment, and collective agreements. Ensures compliance to policies and processes, consistency in delivering advice, interpretation and application of policies and processes within the assigned program.
2. Conducts analysis and recommends modifications to policies and processes in line with corporate business directives, legislative requirements, continuous improvement, customizing for particular employee groups for review and approval with the Manager.
3. Interacts with service providers and participates in the annual account planning including the annual provider contract review, renewal and regular reporting requirements on financials; service level agreements. Maintains positive and productive working relationships; participates in committee meetings on mental health, as well as monthly meetings with the provider to discuss trends, results and to achieve program objectives.
4. Acts as the central contact person and subject matter expert (SME) to bring technical expertise to assist in the resolution of issues (such as policy interpretations and applications), provides advice and identifies potential options; conducts thorough research into specific files to determine whether the issue is an administrative, a process, or a policy issue; provides national training on programs in collaboration with the Manager.
5. Responds to wellness and leave enquiries from stakeholders such as Human Resources, Operations, Labour Relations etc.; researches, analyzes and responds to complex and/or highly sensitive enquiries; provides clear interpretation, guidance and findings. Complex issues that cannot be resolved by the Officer are forwarded to the Manager for 2nd level resolution.
6. Manages competing interests to maintain policy integrity within Wellness and Leave function (CHRC, unions, employee, Labour Code); such as requests for the introduction of benefit elements which could potentially contradict a collective agreement or the corporation’s business strategy.
7. Develops appropriate resolutions in the case of corporate administrative errors or incorrect processing of applications, in consultation with the Manager, resulting in delays or exceptional employee circumstances. The Officer is expected to ensure national compliance and standardization.
8. Receives confidential data and manipulates raw data and records from internal sources, service providers and industry (such as Industry Canada, Statistics Canada). Analyzes for trends, cause and effects and issues which may require action to meet corporate expectations or contractual obligations. Identifies continuous improvement opportunities, policy implications and presents findings to Manager. Prepares presentations to key stakeholders.
9. Manages risk by ensuring the provision of accurate information and quick turnaround of requests.
10. Participates, as a SME representative on behalf of CPC, in appeals, grievances or arbitrations related to Wellness and Leave to provide guidance, policy interpretation and position of CPC.
Education
• Completed post-secondary, preferably in a related field OR a combination of equivalent professional experience and training
Experience
• 2 to 3 years of relevant functional experience
• One or more years of experience in a unionized environment an asset
Other Candidate Requirements
• Proficient computer skills and competent with Microsoft Office programs
• Strong communication, analytical, and customer service skills
Job tags
Salary
