Oxilio Inc
Location
Boucherville, QC | Canada
Job description
Do you want to make a difference in your work environment?
Do you like to work in a relaxed atmosphere?
Do you want to choose your workplace (telecommuting, hybrid or face-to-face)?
Are you an IT whiz?
Then this job is for you. Join our team now!
Summary
At Oxilio, our goal is to create a close-knit environment with our colleagues, customers and partners. We are recognized for our technical expertise while focusing on our clients’ needs.
With us, you will work with innovative and world-class IT and telecom products. You will be the main point of contact on a daily basis for our various customers. In addition to providing technical services to our customers, you will work in collaboration with the supplier’s technical specialists.
Your challenges
Ensure the reception of incidents by phone or email ;
Develop a diagnosis ;
Use remote control tools for problem resolution;
Analyze and develop a diagnosis and plan to solve technical problems related to the use of specialised audio/screen recording, analysis and reporting software, equipment (servers, disks, OS), the client’s network environment (switch, router, firewall configuration mainly related to VoIP), databases (MySQL and MSSQL)
Manage and resolve technical problems;
Inform customers of the progress of the investigation and resolution via CRM tools;
Document what has been done in the system in order to share information with other team members;
Set up technical procedures;
Installation, configuration and integration of our specialized software solutions for customers in their VM Ware, Citrix Xen, Virtual Box (LAB) or traditional physical server (hardware) environments;
Implement technical procedures as needed;
Your advantages
Permanent, full-time position;
Salary between $55 000 and $70 000 per year, depending on experience;
Telecommuting, hybrid mode (telecommuting and on-premise) or on-premise, depending on your preference;
Flexible schedule to facilitate work-life balance;
Relaxed work environment;
Attractive group insurance plan;
3 personal days off per year;
Paid day off on your birthday;
Three weeks of vacation, from the first year;
Annual allowance for personal sports activities or the purchase of sports equipment;
Pleasant environment in new premises;
On the South Shore of Montreal, in offices close to major highways and accessible by public transportation.
Your profil
BACC, DEC or AEC in computer science or equivalent experiences;
Knowledge of Windows Server operating systems;
Knowledge of MySQL and MSSQL databases;
Knowledge of Microsoft suite (MS Excel, Word, etc.);
Basic knowledge of networking;
Knowledge in telephony (an asset);
Knowledge in voice over IP (an asset);
Knowledge of diagnostic tools such as Wire Shark, Putty, Sysinternal etc. (an asset);
Excellent command of spoken and written French and English;
About us
We respect each other, we listen to each other, we support each other, we tell each other the truth, we laugh ;
We are conciliatory… we understand each other’s personal needs;
We like to learn, we are autonomous, responsible and open-minded;
And technically, we are unbeatable!
Are you passionate about IT and do you like to have fun at work? This job is for you!
Visit our website at www.oxilio.com
If you are interested in the position offered, please send your resume by email to [email protected]
Job tags
Salary
