Senior Business Analyst, Clinical Informatics, BC Mental Health & Substance Use Services - Burnaby, BC
Location
Burnaby, BC | Canada
Job description
Senior Business Analyst, Clinical Informatics
BC Mental Health & Substance Use Services Burnaby, BC
What you’ll do
- Analyze operational problems and recommend innovative solutions by investigating issues, critically evaluating information gathered from multiple sources, including projecting costs for staff and devices, reconciling conflicts, decomposing high-level information into details, abstracting up from low-level information to a general understanding, distinguishing user requests from the underlying true needs, and driving and challenging business assumptions. Prepare in-depth business and analytical reports for executives and all levels of governance to inform leadership decision-making. Ensure accuracy and reliability of these reports and analyses.
- Elicit business requirements by engaging clinical/program operation owners, key stakeholders, and subject matter experts, and use methods such as interviews, environmental scanning, document reviews, business process descriptions, "use case" scenarios, and workflow analysis.
- Act as an advisor to the team(s) by assessing project risks, identifying risk mitigation strategies and opportunities, monitoring risk throughout the life cycle of the project, and providing specialized expertise, analysis, and advice to stakeholders to support the BCMHSUS goals and objectives. Recommend solutions to achieve goals and outcomes.
- Partner with Business Technology Lead in support of the planning, implementation, and subsequent analysis of functionality and effectiveness of project delivery, including recommending improvements.
- Coordinate implementation of processes and/or applications by acting as a liaison between the business units, technology teams, and support teams, and by ensuring documentation, user testing, user training, and business process change management are in place.
- Facilitate consensus on issues, including business design features, program changes, data requirements, privacy issues, and reports. Attend and participate in management meetings, have action items to complete, and provide updates. Facilitate and lead various operational and project committees and teams. Communicate information, make recommendations, and raise issues/concerns to the Manager.
What you bring
Qualifications
- A level of education, training, and experience equivalent to a Master’s degree in Business, Health Informatics, Computer Science or a related discipline plus a minimum of five to seven (5-7) years’ recent related experience.
Skills and Knowledge
- Proven ability to work creatively and analytically in a problem-solving environment, utilizing advanced critical thinking capabilities.
- Understands business analysis, project management methodology, and process improvement.
- Knowledge of financial forecasting, analysis and budgeting.
- Excellent oral and written communication skills.
- Demonstrated experience organizing and writing application related documentation and proposals.
- Demonstrate ability in preparing professional reports and business cases.
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).
- As a strong asset for consideration, we are looking for our successful candidate to have: Knowledge of social, economic, political and historical realities impacting indigenous communities and familiarity with Indigenous Cultural Safety and anti-racism and accompanying reports (BC DRIPA, TRC, etc.)
What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
- Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
- Annual statutory holidays (13) with generous vacation entitlement and accruement.
- PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
- Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.
Job Type: Regular Full-Time (1.00 FTE)
Wage: $72,445- $104,139 per year
Location: 1795 Willingdon Avenue, Burnaby, BC V5C 6E3
Applications will be accepted until position is filled. Hours of Work: Monday-Friday, 08:00 - 16:30
Requisition: #159244
As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.
What we do
BCMental Health & Substance Use Services (BCMHSUS) cares for people with complex mental health and substance use challenges.
BCMHSUS is part of the Provincial Health Services Authority (PHSA).
The Provincial Health Services Authority ( PHSA ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.
Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services
PHSA and BCMHSUS are committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.
Reconciliation is an ongoing process and a shared responsibility for all of us. The BC Governments’ unanimous passage of the Declaration on the Rights of Indigenous Peoples Act was a significant step forward in this journey—one that all health authorities are expected to support as we work in cooperation with Indigenous Peoples to establish a clear and sustainable path to lasting reconciliation. True reconciliation will take time and ongoing commitment to work with Indigenous Peoples as they move toward self-determination. Guiding these efforts Crown agencies must remain focused on creating opportunities that implement the Truth and Reconciliation Commission Mandate.
ATTN: PHSA Employees
To be considered as a PHSA employee (internal applicant) for this position, you must apply online via your internal profile at
Please note the internal job posting will no longer be accessible after the expiry date of February 1, 2024 . If the internal job posting has expired, please contact the Internal Jobs Help Desk and advise that you would like to be considered as a late internal applicant for this position. Please do not apply for the external job posting.
If you have not registered your internal profile, a password is required to log in for the first time. To obtain your password, please contact the Internal Jobs Help Desk at 604-875-7264 or 1-855-875-7264 . Please note regular business hours are Monday – Friday (excluding stats), 8:30am to 4:30pm. For inquiries outside of regular business hours, please email the Internal Jobs Help Desk at [email protected] and a Help Desk Representative will contact you the next business day.
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