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Location

North York, ON | Canada

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Job description

We are a high performance Private Cloud Hosting company with 20 staff serving law firms. We
provide end-to-end IT support, infrastructure hosting, major upgrades/installations and
advanced cloud work.
We are looking for a strong candidate with 3 to 5 years experience in an end user technical
support role with a desire to develop their technical and customer service skills. This position
includes significant opportunity for skills development, independent work, customer service and
advancement in technical roles.

Advantages
If you feel you have the right profile please send your resume to [email protected]

Responsibilities
The main responsibilities of this position are:
• Technical Work: Performing a wide variety of technical support and system administration
tasks for cloud infrastructure, desktop, and application issues, both on-site and remote
• Developing expertise in application software and imparting knowledge to end users
• Customer Service: Providing excellent customer service for law firm end users and
resolving their support requests spanning multiple technologies
• Performing associated technical documentation and administration

• Appropriate escalation to Tier 3 and Senior Engineer colleagues to ensure quick and
efficient resolution of support requests
• Teamwork: Engage with technical colleagues to improve our product offerings in a
collaborative technical environment

Qualifications
The following are some of the technologies you will be working with:
• Ticketing: ConnectWise Manage
• Server OS: Windows Server 2012, 2016, 2019
• Firewall: SonicWall, Cisco, Fortinet
• Virtualization: VMware, Hyper-V
• Remote Desktops: Citrix XenApp, Microsoft RDS
• Backup: Veeam Backup & Replication, Veeam O365 Backup, Symantec Backup Exec
• Antivirus: ESET
• Monitoring: ConnectWise Automate (formerly LabTech)

Summary
This position is right for you, if:
• You thrive in a fast paced environment where you are regularly asked to solve
challenging technical issues, and have strong technical problem solving skills
• You have a strong customer service approach and enjoy helping end users solve their
problems.
• You are results oriented with a focus on “getting the job done”.
• You can multi-task
• You are a team player

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process. show more

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Job tags

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Salary