Administrator

Location

Delta, BC | Canada

Job description

Seaside Paper is adding a full-time Office Administrator/Customer Service Representative to our growing business!

Summary:

• This position supports the customer service and accounting teams by answering the telephone, directing, and screening calls, managing visitors, data entry, and other general office support.
• They are also responsible for serving customers over the phone and by email.
• The OA/CSR understands his/her role as a brand ambassador and provides positive experiences to all customers through tact and diplomacy.
• Position: Office Administrator/CSR
• Hours of Work: Monday to Friday 8:00 - 4:30. 
• Compensation $60,000-$65,000 annually based on experience

Job Duties:

• Respond to telephone, e-mail, and in-person inquiries from clients, business partners, and other parties. 
• Assist customers over the phone or by email with orders and account-related requests and inquiries
• Organize, maintain, and coordinate account records and files 
• Where necessary, assist in compiling data for various reports. 
• Administer and manage inbound/outbound mail, including priority posts, packages, courier services, product samples, and other correspondence. 
• Ordering of stationery and janitorial supplies.

Knowledge, Skill, and Ability Requirements:  

• 2-3 Years of experience in an office environment is required, OR A certificate in admin/business AND 1 year of customer service experience (Can be in areas of Food Service, Retail, etc.)
• Experience in manufacturing would be ideal but not required 
• Experience using Microsoft Dynamics 360 software would be a significant asset as we are transitioning to this software
• Excellent Telephone Etiquette – Ability to screen calls and be firm 
• Good with customers and the ability to say no to customers tactfully 
• Attention to detail and accuracy are paramount to be successful in this role.
• We are a small team, so we need someone reliable and can commit to full-time employment hours
• Outgoing personality 
• Problem Solving & Analytical aptitude 
• Flexibility – Able to stay liquid with changing priorities 
• Strong customer service and troubleshooting skills 
• Able to effectively communicate both verbally and in writing.
• Must also have legible handwriting 
• Strong attention to detail
• Quick to learn new computer programs
• Proven data entry and typing skills 
• Strong work ethic and positive team attitude 
• Lifting or moving 10-20lbs may be required.

What we offer:

• Extended Health & Dental Benefits at a shared cost
• Employer matching GRRSP, 2% after 2 years, 5% after 3 years
• 3 weeks of vacation to start

Application Details:

• Interview Invitations will be sent by EMAIL. We thank all interested candidates, but only those selected for an interview will be contacted.
• Please ensure to provide the correct email address and that you periodically check your SPAM/JUNK Folder.
• We respectfully decline calls from recruitment agencies.

For more than 40 years, Seaside Paper Products has been leading the industry as an innovative custom converter of specialty paper products for a diverse range of industries across North America. Seaside Paper operates from a 90,000-square-foot state-of-the-art manufacturing facility located in Delta, BC.*No Recruitment or Placement Agency calls please*

Job tags

Salary

$60k - $65k per year