Chief Operating Officer

Location

Markham, ON | Canada

Job description

Who we are

Founded in 2010, Genuine Comfort is a leading distributor of Air Conditioners (AC) and Packaged Terminal Air Conditioners (PTAC) across Canada & Mid-North USA. We are dedicated to “Delivering Comfort Consistently” to hospitality, commercial, and multi-family markets, We accomplish this through exceptional product availability, local warehousing, best-in-industry warranty and 96% on-time error-free delivery of room cooling products. Our impact is felt in hundreds of thousands of apartments and hotel rooms, with a visionary goal to surpass 60,000 units sold annually by 2030. Over the last four years, we have grown through strategic acquisitions of proven industry players, increased our product capacity and lineup, expanded our reach and distribution capabilities, have been featured two years in a row in the Globe and Mail's Canada's fastest-growing companies list and surpassed our 2023 vision 26 months ahead of schedule. 

Who we need

We are looking for a Chief Operating Officer (COO) . From day-to-day operations to strategy execution, systems implementation to acquisition integration, you will take ownership of driving our 2030 vision of 60,000 units sold annually forward. As the Integrator, you will drive organizational clarity, communication, and consistency, use data-driven operating logic and foster team alignment. 

This role requires working on-site in our Markham office four days per week with the option to work remotely on Fridays. Quarterly travel to our head office in Winnipeg is required.

What's in it for you

Belonging. We are a team focused on bringing 100% to work every day. We share ideas about collaboration and client management, as well as updates about each other’s lives. We genuinely enjoy spending time with each other in the office or at company events. 

Impact. We want to be the number one room air conditioning distributor in the country, and we want to grow our presence in the United States. This is an opportunity to bring your past success, lessons learned, and executive insights to an agile, dynamic company that is growing rapidly. This is a chance to be a critical contributor to our present and our future. 

Proven Success: Recognized as one of Canada’s fastest growing companies two years in a row means you will be a part of a company that has proven its success and resilience in the market; a testament to our commitment to excellence and innovation. As our new COO, you will have the opportunity to contribute to and build upon this legacy of success. Your role will be instrumental in solidifying our position as the leader in the room air conditioning distribution industry.

As our new COO, you will:

• Lead by example. You will lead and manage the executive team in alignment with core values and business goals. You will develop and grow leaders that grow leaders.
• Enhance company culture. You will nurture and reinforce our values and vision to create a positive and productive work environment and ensure everyone is aligned with our company objectives.
• Manage the execution of key operational initiatives. You will uncover, diagnose and solve issues that impede the business plan and drive the organization to operational excellence based on industry benchmarks.
• Collaborate. You will work with the CEO to develop annual and long term strategic plans. You will conduct essential due diligence for strategic acquisitions to guarantee value enhancement and oversee the successful integration process.
• Manage performance ratios. You will sponsor, and lead organizational initiatives to identify and drive improvement in operational efficiency and effectiveness and ensure EBITDA margin performance.
• Establish and build. You will create business processes that enhance service levels and profitability; and prioritize and champion technological enhancements to support our ongoing growth.

You bring:

• Proven results-driven leadership style. You have experience as a Chief Operating Officer or a similar executive role. You are comfortable being the second-in-command, acting as the practical, results-oriented counterpart to the visionary thinking of the CEO. You have exposure to or a high level of interest in learning more about our EOS (Entrepreneurial Operating System) and adhering to those guidelines to bring our vision to life. 
• Exceptional communication and team alignment capabilities. You are open, direct, focused, and transparent in your communication. You can have hard conversations, push back, make tough decisions, and manage the discomfort of conflict. You continuously pursue alignment and clarity, innovating solutions to challenges and removing roadblocks. 
• People management. You have experience overseeing teams, driving performance, follow-through, and accountability. You lead by example, championing core values and encouraging two-way feedback. You believe in supporting the passions of your team and can work with individuals to achieve their professional goals, identifying opportunities for further development. You are a strategic coach who is reflective and self-aware. You can draw on your unique abilities to work with others in the most effective ways. 
• Operational excellence. You have experience implementing and optimizing operational processes to enhance efficiency, reduce costs, and improve service delivery. You can collaborate with the executive team to align objectives, identify areas for growth, and execute the overall business strategy, ensuring alignment with the company's vision. 
• Strong strategic thinking and execution skills. You have in-depth business acumen and business operational insights built on experience at the directorial and executive levels. You have financial management experience, including developing and managing budgets and implementing cost-control measures. You have proven experience in acquisition integration.
• Technical skills. You are comfortable with technology and have previously worked with ERP, CRM, and sales enablement systems. You leverage technological solutions to improve operational efficiency. You have expertise in developing performance metrics and analyzing data to identify trends, areas for improvement, and opportunities for growth.

Why join

With a developed and cohesive leadership team, an expert Board of Advisors, and a robust entrepreneurial operating system, we are small but mighty, with the internal structure and processes to support our growth. Every action we take is focused on gaining traction every day, being held accountable to our objectives, and communicating openly so that we are all on the same page and in alignment with our vision. Our commitment to our people and our mission ensures that those who share our passion for growing are recognized and rewarded. This is a place where everyone is equipped with the support and the autonomy to make decisions and to learn from mistakes. Your contributions will directly influence our journey, allowing you to move the needle, innovate to meet challenges and achieve our collective goals.

If your values align with ours, join us to elevate your C.O.O.L. factor:

• Communicate openly, honestly, and effectively with internal teams and clients.
• Own your accountabilities and decision-making.
• Operate with initiative.
• Learn to grow and embrace change.

What you can expect from our interview process:

1. A virtual interview with a Talent Advisor discussing your interest in joining us as a COO and Integrator followed by an online assessment.
2. An in-person interview with the Director of Supply Chain in our Markham office with our CEO participating remotely. You will have the chance to learn more about how the organization is structured, our core values, and our vision. You will have the opportunity to walk through your experience and ask questions about the leadership team.
3. A virtual interview with Genuine Comfort's board of advisors to learn more about how your strengths in operational and people leadership align with our values.
4. An in-person dinner with the CEO and another executive leader in Winnipeg. You will be asked to complete a Kolbe and a DiSC assessment and be provided with the CEO’s same assessments in advance.  
5. An in-person presentation to the executive team and the board outlining your 30/60/90/180/365-day approach. 

Apply now.

If you have 70% of what we're looking for, express your interest here. If you require accommodations during the application process, please contact us at [email protected] and let us know how we can assist you.

At Genuine Comfort we are committed to hiring the best-qualified candidates that align with our company core values regardless of culture, race, disability or gender.

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