Quotation Analyst (U24-052)
Location
Airdrie, AB | Canada
Job description
ABOUT US
At FortisAlberta we invest in our greatest resource – our people. As Alberta’s largest electricity distribution provider, we are positioned for growth. Each day, FortisAlberta employees strive to exceed customer expectations while maintaining a focus on our commitment to safety
APPLICATION DEADLINE: March 4, 2024 TITLE: Quotation Analyst (U24-052)
DEPARTMENT: Operations
WORK LOCATION/OFFICE: Airdrie
HOURLY WAGE: $37.37 - $62.28
UUWA PAYSCALE: T3
STATUS: 01 Full Time - Salaried
NUMBER OF HIRES: 1
DESCRIPTION: The Quotation Analyst is responsible for ensuring customer inquiries regarding new service construction are handled in a manner which meets FortisAlberta’s new service quotation standards. This job requires sound judgment, an understanding of distribution design requirements and standard pricing policies, and exceptional customer interaction skills
DUTIES & RESPONSIBILITIES INCLUDE (but not limited to): - Analyze customer service requirements using electrical engineering concepts to accurately assess customer load.
- Provide technical expertise on overhead and underground distribution systems in order to assess changes to electrical facilities for customers.
- Analyze customer facility connections to the power grid in order to identify distribution system requirements.
- Use the approved estimating tool to provide a quote for the service within one to two business days.
- Use guidelines and standards to assess the risk associated with quoting the customer without meetings or site inspections.
- For high risk, more complex service requirements, provide suitable information to mobilize appropriate EPC, Pricing, and Planning resources to provide the customer with a quote.
- Commit to customers both price and delivery for all distribution quotations and act as the primary contact until the project is accepted by the customer and moved to construction.
- Assess appropriate payment and contract terms and authorize the appropriate EPC group to construct the service.
- Provide ongoing direction to the Customer Connections Support Assistant/Coordinator to ensure the quality of the quote letter and information within the documentation supplied to the customer is clear, accurate and timely.
- Work with the Customer Connections Support Assistant/Coordinator to ensure that customer contributions and advances are paid and recorded in SAP.
- Ensure that SAP billings proceed as per the terms of the business agreement.
- Advise Stakeholder Relationship Managers and Major Account Representatives of issues pertaining to new connect requests.
- Special projects or other duties as assigned.
KNOWLEDGE, SKILLS & ABILITIES: - A demonstrated understanding of electrical distribution design requirements and standards.
- Working knowledge of standard pricing policies.
- Rates and Terms and Conditions knowledge.
- Knowledge of applicable standards and rules of the various Rural Electrification Association (REA) groups
- Advanced skills in CRM, GNet Viewer (AM/FM), Cincom estimating tools.
- Advanced business communication (written & oral) skills with ability to explain technical information to customers without the background.
- Demonstrated written, oral and presentation skills.
- Exceptional customer interaction skills.
- Working knowledge of SAP, MS Outlook, SharePoint, Word, Excel & PowerPoint.
REQUIRED QUALIFICATIONS: - A Diploma in Electrical Engineering Technology or
- A Civil Engineering Technology Diploma with two (2) years of direct electrical industry experience may be considered.. or
- A Journeyman Power Line Technician certificate or
- A Journeyman certificate in a relevant field and 2 years experience in a customer service role
- A valid Alberta Motor Vehicle Class 5 driver’s license in good standing is required.
PREFERRED QUALIFICATIONS: - One (1) year of experience in a Design Specialist/Technologist role would be considered an asset.
- Two (2) years of experience in a Technical role would be considered an asset.
- A certificate in project management, business administration, business analysis, data analytics, or a related field would be considered an asset.
- A Technologist in Training (TT) or Certified Engineering Technologist (CET) designation through the Association of Science & Engineering Technologists (ASET) would be considered an asset.
Special Conditions: - Due to geographic and training considerations, some travel, including overnight stays, is required.
TO APPLY TO THIS POSITION: Please submit your resume via the button below: "Apply"
We thank all applicants for their interest, however, only those candidates to be considered for an interview will be contacted
If you receive an error message when applying, please contact the system administrator at:
Job tags
Salary
$37.37 - $62.28 per hour
