---

---

Location

North York, ON | Canada

---

Job description

Job Description

As a Proactive Loyalty Agent in the Loyalty & Retention team, you will be responsible for handling inbound and outbound calls for at-risk Chase Merchant Services merchants in a metrics-promoten environment. You will participate in proactive campaigns and projects focused on retaining customers and improving merchant experience. Your role will involve navigating multiple technologies while staying engaged with our customers, analyzing issues merchants are experiencing, and providing improvements to existing setups and products. You will also have the opportunity to cross-sell value-added products or services to enhance the merchants processing experience.

 

Required Qualifications

• Negotiation and sales skills a definite asset
• Complete computer and Microsoft Office proficiency a must
• Ability to maintain good rapport with co-workers and employees of different departments     
• Must be available to work between the hours of 8:00 am- 7:00 pm

Preferred qualifications, capabilities and skills

• Bilingualism (French / English)
• Industry experience 
• Excellent customer service skills and experience helping merchants with escalated service issues
• Familiarity with Chase Merchant Services systems including Client Central, PeopleSoft, EBS, and CST an asset

 

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

---

Job tags

---

---

Salary