Order Processing Coordinator
Location
Vancouver, BC | Canada
Job description
Your new company
An Art dealer in East Vancovuer is seeking a part time order coordinator for a 2 month contract. Hours are Monday-Friday, 5 days per week. Hours are 10:00-2:30 (20 hours a week). This is to start immediately to cover medical leave
Your new role
The Order Processing Coordinator plays a crucial role in ensuring smooth and efficient order management within our organization. This position involves meticulous attention to detail, effective communication, and collaboration with both internal teams and external partners. If you thrive in a fast-paced environment and have a passion for delivering exceptional customer service, this role might be a great fit for you.
Responsibilities
- Order Processing: Process incoming orders promptly and accurately. This includes verifying product details, pricing, and quantities. Familiarity with our standard products and their specifications is essential.
- Salesforce Management: Utilize Salesforce, our primary order management system, to track and manage orders. Experience with Salesforce is highly desirable.
- Customer Communication: Interact with customers via email, chat, and occasionally over the phone. Address inquiries, provide order status updates, and resolve any issues promptly.
- Brand Standards: Maintain brand consistency by adhering to established guidelines. Ensure that all communications reflect our brand identity and values.
- Partnership with Clients: Collaborate closely with our partners to facilitate seamless order processing. Timely communication and alignment with their requirements are critical.
- Administrative Tasks: Handle administrative duties related to order processing, such as data entry, documentation, and record keeping.
- External Communication: The external communication piece is a significant aspect of this role. You’ll liaise with suppliers, logistics partners, and other stakeholders to ensure timely delivery and resolve any discrepancies.
- Attention to Detail: Accuracy is paramount. Double-check orders, shipping addresses, and product specifications to prevent errors.
What you'll need to succeed
- Experience: Prior experience in order processing, administrative roles, or customer service is preferred.
- Salesforce Proficiency: Familiarity with Salesforce or similar CRM systems is advantageous but not required.
- Attention to Detail: A keen eye for detail and the ability to spot discrepancies.
- Communication Skills: Strong written and verbal communication skills.
- Collaboration: Work well within a team and across departments.
- Adaptability: Comfortable in a dynamic environment with shifting priorities.
- Problem-Solving: Ability to troubleshoot issues and find practical solutions.
- You will be available for the following hours: 10:00-2:30 from Monday-Friday (20 hours a week
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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