Senior Salesforce Solution Architect

Location

Remote | Canada

Job description

SurveyMonkey is a global leader in online surveys and forms that empowers people with the insights they need to make decisions with speed and confidence. Our fast, intuitive feedback management platform connects millions of users worldwide with real-time AI-powered insights that drive meaningful decisions. We provide answers to more than 20 million questions every day so that people and organizations can attract new audiences, delight customers, create advocates, and extend their competitive advantage in the marketplace. Our vision is to raise the bar for human experiences by amplifying individual voices. Learn more at surveymonkey.com.

What we’re looking for

We’re looking for a Senior Salesforce Solution Architect to join our global Business Systems team. This role will collaborate closely with our GTM Applications team while optimizing the current Salesforce platform and developing new experiences (combination of business process and technical execution). As a solution architect, you will be responsible for the scalability, development, and integration of our Salesforce instance. If you are looking for an opportunity to bring your creative solutioning skills & work in an agile, fast-paced organization, while driving significant business impact then this is the role for you.

What you’ll be working on

• Collaborate with Marketing, Sales, Customer Success & Operations leaders and your scrum team to translate their desired business outcomes into scalable processes, requirements & solutions
• Solve moderate to high complexity business and technical problems by analyzing and evaluating current business processes and recommending a technical solution & plan 
• Constantly evaluate data flows, day-to-day experiences, data security / privacy, and add-on packages to drive impact (measured in effectiveness of processes, acceleration of sales & scalability of operations along with security of our data)
• Drive introduction of new solutions - both in building or optimizing internal process, or in implementing new third-party tools into our technology ecosystem
• Maintain expert knowledge of the Salesforce ecosystem architecture, flows, and optimal configurations 
• Mentor Salesforce Administrators on SFDC best practices for architecting efficient solutions

We’d love to hear from people with

• Bachelor’s Degree in Business / Computer Science or related experience
• 2+ years of working with a 1000+ seat Salesforce instance coupled with strong understanding of standard business processes (Marketing, Sales, Sales Quoting, Customer Adoption, etc.)
• 4+ years working with Salesforce flows, process builder migration, sharing settings and other advanced administration techniques 
• Salesforce Admin, App Builder, Advanced Administration & CPQ Specialist Certifications
• Experience with agile methodologies
• Self-starter with demonstrated ability to think strategically & drive new ideas and change
• Experience with Sales Productivity Tools (Outreach, ZoomInfo, RingLead, Gong, Chilipiper, etc.) & integrating with Marketing Technologies preferred

#LI-remote

Why SurveyMonkey? We’re glad you asked 

SurveyMonkey is a place where the curious come to grow. We’re building an inclusive workplace where people of every background can excel no matter their time zone. At SurveyMonkey, we weave employee feedback into everything we do to create forward-looking benefits policies, employee programs, and an award-winning culture, including our annual holiday refresh, our annual week of service, and our C.H.O.I.C.E Fund. In addition, we’ve reimagined the way we work to allow employees to choose what works best for them -- working in-person, fully remote, or a hybrid model that combines the two through our Choice Model. 

Our commitment to an inclusive workplace

SurveyMonkey is an equal-opportunity employer committed to providing a workplace free from harassment and discrimination. We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate. Accommodations are available for applicants with disabilities.

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