Program Service Representative

Location

Winnipeg, MB | Canada

Job description

Requisition ID: 354339

Position Number: 20063116

Posting End Date: March 6, 2024

City: Winnipeg

Employer: Shared Health

Site: Shared Health - John Buhler Research Centre

Department / Unit: Virtual Care

Job Stream: Non-Clinical

Union: Non Union

Anticipated Start Date - End Date: 03/01/2024 - 03/31/2025

Reason for Term: Other Leave

FTE: 1.00

Anticipated Shift: Days

Work Arrangement: Hybrid

Daily Hours Worked: 7.75

Annual Base Hours: 2015

Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health services across Manitoba. The organization also delivers some province-wide health services and supports centralized administrative and business functions for Manitoba health organizations.

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Position Overview

Digital Health ( focuses on supporting clinical and business systems as the foundation for leveraging electronic data in the delivery of health-care services.

We have an opportunity for a Program Service Representative who will report to a manager to support client sites in adopting and using assigned technologies within the Manitoba health care enterprise architecture. As a Program Service Representative, you will provide site and client support, data analysis and reporting. You will actively promote the adoption and use of assigned technologies and resolve barriers to technology access. You will provide basic training tools, provide registration and enrollment assistance, ensure accurate records, and prepare and distribute stakeholder communications including promotional and training materials to support effective system use. Professionalism and diplomacy will be evident in your work as you ensure adherence to the provincial ICT Enterprise Architecture while collaborating with clients and coworkers to provide excellent customer service.

Experience

• You have 3 years of experience working in an office environment within the health care sector providing customer service with advanced use of general office technologies including maintenance of spreadsheet and database content, and 1 year of experience supporting change management, adopting and using new technologies.
• Prior experience with the electronic medical records and electronic health records ( used province-wide in Manitoba are assets.

Education (Degree/Diploma/Certificate)

• You have a post-secondary diploma in a relevant field from an accredited post-secondary educational institution; an equivalent combination of education and experience may be considered.

Certification/Licensure/Registration

Not Applicable

Qualifications and Skills

• You demonstrate the LEADS in a Caring Environment leadership capabilities at the developmental level.

Physical Requirements

• Must be able to work safely in a typical office environment and to lift and move items of up to approximately 10 kg.

This term position may end earlier as outlined in your collective agreement.

We have a unique ability to work together to make health care better. If you want to make a difference and contribute to supporting the health of your family, friends and neighbours, please apply today.

Interested candidates should select the ''Apply'' icon below to upload their cover letter, resume and copy of licenses/certification.

This position requires a current satisfactory Criminal Records Check (including Vulnerable Sector Search), Child Abuse Registry Check and Adult Abuse Registry Check as conditions of employment. The successful candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of employment.

Please note that an employee is not permitted to hold two or more positions in Shared Health that combine to equal more than 1.0 FTE.

Shared Health values and supports employment equity and workplace diversity and encourages all qualified individuals to apply. We thank all applicants but only those selected for an interview will be contacted.

We welcome applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.

Job tags

Salary