opentext
Location
Waterloo, ON | Canada
Job description
YOUR IMPACT
A Collection Specialist role at OpenText is more than just managing accounts; it's about directly influencing our financial health and contributing to a thriving global organization. You'll have the opportunity to make a significant impact by ensuring timely cash flow and maintaining accurate customer information, which are vital to sustaining our operations and driving growth. Your work will play a crucial role in optimizing our collections process, supporting strategic initiatives, and ultimately, shaping the success of the company.
WHAT THE ROLE OFFERS
• Manage a portfolio of accounts, ensuring timely collection and resolution of disputes to maintain a healthy cash flow.
• Collaborate with internal teams and stakeholders to streamline processes and resolve collections disputes efficiently.
• Stay updated on changes in collection practices and processes, proactively flagging at-risk accounts.
• Support collections activities across portfolios as needed to meet cash flow targets.
• Assist in other projects and initiatives aimed at enhancing cash collections processes and practices.
WHAT YOU NEED TO SUCCEED
• 3-5 years of extensive collections experience, preferably in a global B2B setting.
• Excellent communication and negotiation skills, particularly with sales and external customers.
• Strong customer service mindset and problem-solving abilities.
• Proficiency in SAP and Microsoft Office Excel.
• Self-starter with a continuous improvement mindset and strong organizational skills.
• Ability to work effectively in a team and adapt to a changing environment.
• Desire to learn and contribute to a culture of resilience and collaboration.
• Accredited Credit and Collections program or equivalent work experience.
ONE LAST THING:
OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. As a Collection Specialist, you'll play a crucial role in maintaining this inclusive workplace while making a meaningful impact on our financial operations.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected] .
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