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Location

Guelph, ON | Canada

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Job description

PERSONAL LINES CUSTOMER SERVICE BROKER

We are looking for a professional, career-minded individual to join our client team. If you are passionate about delivering unsurpassed customer service, an outstanding team player, and can thrive in a fast pace environment, we would like to hear from you. Our client is a 148 year old family owned insurance brokerage offering competitive compensation packages, benefits, and dedicated to supplying their clients with outstanding customer service.

Responsibilities
• Provide customer service via telephone and written correspondence
• Ensure customer problems are resolved satisfactorily
• Maintain professional relationship with insures to maximize new business growth and retention opportunities
• Interfaces with all departments & divisions
• Will work closely with Producers 
• Follow internal workflow
• Identify upsell/cross opportunities, explain and recommend to clients
• Claims reporting on behalf of the client including follow ups to ensure service excellence
• Recognizing changes in trends, issues, company policies and their potential impacts
Requirements
• RIBO Licensed
• CIP or CAIB or enrolled in the program
• 2 years of Personal Lines insurance experience
• High level of customer relations and interpersonal skills
• High level of communications with customers and co-workers
• Problem solving skills
• Demonstrates appropriate sense of urgency to achieve objectives within deadlines
• Must be patient and able to remain calm in stressful situations 
• Organizational skills, able to multitask 
• Outgoing and pleasant phone personality a must
• Able to follow tasks to completion with minimal supervision
• Proficient with TAM, compu quote and company portals is an asset

Contact me for more details.
Rose Cocchiara 289 689 8671

Job # 648

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Job tags

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Salary