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Location

Richmond Hill, ON | Canada

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Job description

WHO WE ARE

Milano Software is a leading tech company with 30+ years of industry expertise. We are on a mission to redefine the way the beauty, wellness, health, and hospitality industry does business. With our recent launch of Klickbook, our cloud-based booking and inventory management software, and we’re looking to have a company project coordinator who will contribute to the growth of our strategic business objectives.

OPPORTUNITY

As a Customer Engagement Specialist, you will play a key role in our customer care initiatives to ensure that Milano provides the best support for our customers through ongoing education and presentation of new features and functionalities of our software suite. You must possess great communication skills and fluent in English and able to work in a fast paced environment. You will be working closely with our product specialists, support team, senior stakeholders as well as our sales and marketing departments to gain full insights into our products and services. This is a fantastic opportunity to join a dynamic Customer Engagement Team working at the center of premium business development software in the technology sector.

MAIN RESPONSIBILITIES

• No cold calling
• Act as a central liaison for Milano and our customers
• Manage and participate in client on-boarding processes
• Reach out to existing customers to setup demo of our software and educate them on the key new features
• Negotiating pricing of our products and services with customers
• Proactively engaging customers on an ongoing basis to maintain a strong relationship and anticipate potential issues
• Spearhead meetings, agendas, confirm stakeholder group representation, and following up action points
• Must be proficient in MS Office Suite, Google tools, virtual meeting assets, and computer savvy
• Familiarity with a scheduling, ticketing platform and project management platforms

MUST HAVES

• Fluent in English.. bonus if fluent in French
• Great telephone manner and etiquette
• Experience working with teams and stakeholders spread across multiple locations and departments
• Ability to communicate well and stay on target with meetings and deadlines
• Excellent teamwork, bring together various areas of the business to work collaboratively
• Excellent organization skills and a strong attention to detail
• Deadline oriented, familiarity with a scheduling, and meeting goals
• Strong problem solving skills, conflict resolution and negotiation skills
• Strong written and verbal communication skills

WHAT’S IN IT FOR YOU

• Health and Dental Insurance
• Business casual attire
• Complimentary lunch on Fridays
• Occasional WFH
• Competitive Pay
• Schedule: Mon-Fri

At Milano Software, we welcome people from all backgrounds to work with us. We embrace diversity and we celebrate differences.
Our culture is one of inclusivity, belonging and provides employees an environment where they can bring their whole selves to work.

COVID-19 protocols and precautions

• Virtual meetings
• Remote interview process
• Social distancing guidelines in place
• Masking guidelines in place
• Sanitizing, disinfecting, and cleaning procedures in place

Join our amazing team!

Job Types : Full-time, Permanent

Salary : $40,000.00 per year

Benefits :

• Casual dress
• Dental care
• Extended health care
• Paid time off

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)

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Job tags

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Salary