The Government of the Northwest Territories
Location
Alberta | Canada
Job description
Job Information
This position is the first point of contact for clients coming into the Centre. The Programs Administrator provides first level support to clients; conducts need assessments; screens program applications; provides general information and assists clients to explore and take advantage of ECE programs and services. The incumbent provides direct support to program areas when required and provides support for administrative and finance functions in the region.
KNOWLEDGE, SKILLS AND ABILITIES
• Ability to gain and apply knowledge of Income Security Programs including those administered by ECE, other GNWT Departments, other Governments, and agencies.
• Knowledge of and/or the ability to acquire knowledge of Departmental programs and services, as well as other funding sources such as Employment Insurance (EI), various Pension Plans, Income Tax, and the Canada Child Benefit.
• Knowledge of and/or the ability to acquire knowledge of the different community based agencies and resources available to appropriately refer clients.
• Ability to acquire and utilize knowledge of financial systems and accounting practices, and file management systems.
• Communication skills, including writing, empathetic listening, conflict resolution, providing feedback, questioning, paraphrasing and interpreting verbal and non-verbal information.
• Computer skills, including familiarity with Windows-based programs, word processing, spreadsheets, communications software and basic trouble-shooting.
• Decision-making, problem solving, planning, time management, calculating, record keeping and report writing skills.
• Ability to exercise self-control in challenging situations.
• Information seeking, teamwork and cooperation, relationship building, and adaptability skills.
• Client service skills, including valuing diversity, treating all clients fairly and equally, being flexible, and maintaining confidentiality
• Ability to navigate potentially confrontational and sensitive situations both in person or over the telephone using tact, diplomacy and interpersonal skills.
• Ability to interact effectively and positively with the public in determining their needs and directing them to appropriate people resources.
• Ability to learn and effectively use various administrative and financial systems, including the GNWT Financial Administration Manual (FAM), and the System for Accountability and Management (SAM).
• Ability to commit to activelyupholding and consistently practicing personal diversity, inclusion and cultural awareness, as well as safety and sensitivity approaches in the workplace.
Typically, the above qualifications would be attained by:
A Certificate in Social Sciences or Business Administration, one (1) year of experience in a customer service or administrative environment.
Equivalent combinations of education and experience will be considered.
Inquiries Only:
Dehcho HR Client Service CentreNote: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.
Job tags
Salary
$74.2k - $88.61k per year
