- Leading our amazing team in all operations aspects while providing our guests with top-notch service .
This is a seasonal role that will run from April 15th to October 1st 2024
- Work in a dynamic, culturally diverse team from around the globe
- Seasonal work experience in a historic hotel setting in an iconic, unforgettable, and inspiring locations
- Full-time work of 40+ weekly across the summer season
- Fast-paced and active position – get your step counter ready!
- Complimentary lodging as a taxable benefit
- The chance to work in an inclusive culture and make life-long friends
- Opportunities for career growth or future work at other Pursuit locations
- Access to one of the world’s most beautiful and iconic National Parks
- Manage all aspects of operations at a historic lodge or hotel
- Leads by example, trains and coaches’ team to provide excellent, memorable guest service
- Communicate effectiely with all departments & managers to ensure operations coordination
- Keeps record of potential safety and maintenance issues and communicates details to appropriate departments . Also , the POC for all emergency situations / OH &S incident reporting .
- Aids GM in e nsur ing departmental expenditure and labor is kept within b udget by through best business practices
- Aid GM in tracking/managing cash, credit, debit, and room charge transactions
- Acts as an ambassador of the Hotel and the National Park offering guests information about hotel history, available services, points of interest in the surrounding area, and entertainment options
- Aids in recruitment for seasonal openings
- Effectively resolve guest complaints and restore guest satisfaction through active listening, creative problem solving and appropriate compensation as needed.
- Follows up and responds to positive and negative reviews, surveys, comments and feedback via phone, email , software, and in person.
- Ensure compliance with internal SOPS and company standards
- Fosters a fun, positive and motivating team culture focused on excellent guest service.
- Oversee all aspects of staff accommodation: room assignment, housing agreement, vacancies, roster, cleaning, conflict resolution etc .
- Assists in planning, leading and chaperoning of staff events.
- Lead weekly manager meetings as needed
- Ensure managers have all necessary items to operate effectively & efficiently
- Offers assistance to guests and teammates where needed
- Performance management with leaders/team members as needed.
- Perform other duties as requested by GM
#LI-AH1
- 2-3 years previous hotel GM experience required
- Hotel/Restaurant degree or equivalent experience preferred
- Experience in seasonal hotel operations or concessions preferred
- Excellent organizational, time management, and communication skills required
- Work-ethic and commitment to the team and guest s is key
- Be willing and able to work solo or as part of a team
- Be committed to Safety First and the highest quality
- Be organized with a great eye for detail
- Beautiful. You’ll work in iconic, unforgettable and inspiring Waterton Lakes National Park. You’ll see amazing scenery and wildlife . You’ll participate in team events – and fun!
- Independent. You’ll spend your days in and around our historic hotel
- Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog. Connect with friends around a bonfire instead of through WiFi .
- Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance ) required
- Respectful. You'll spend your days working with a unique team of individuals where your views, orientation, culture, background and opinions are welcome as we strive to ensure an inclusive culture
This job description describes at a high level what a n Assistant General Manager does, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.
To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job . This job is based in Waterton Lakes National Park , Canada . Relocation to the area and the legal ability to work in Canada is required .
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.
