Assistant Royal Service Manager
Location
Banff, AB | Canada
Job description
Join the team at Fairmont Banff Springs. Set in one of Western Canada’s most spectacular alpine destinations, Banff offers a unique community of hospitality enthusiasts, outdoor adventure seekers, artists, entertainers, and families alike. It's the perfect work/life combination.
Job Description
Royal Service Assistant Manager
We are seeking a hospitality professional who is organized and professional with strong motivational skills and is ready to lead our team of Switchboard agents.
What is in it for you:
- Subsidized staff accommodation provided on-site for full time status employees
- One complimentary meal per shift in our staff cafeteria
- Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500 - lifetime), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler (subject to availability)
- Comprehensive wellness platform for employee mental health and wellbeing support
- Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses
- Opportunity to develop your talent and grow within Fairmont Banff Springs and over 5,000 properties with Accor
What you will be doing:
Reporting to the Royal Service Manager, responsibilities and essential job functions include but are not limited to the following:
- Oversee the daily operations of the Royal Service team including but not limited to the operation of the hotel switchboard, dining reservations, pre-registration of Keep In Touch guests, development and recruitment
- Strong understanding of guest feedback tools including but not limited to Royal Service Manager, Kipsu, VOG, Alice, and Avaya.
- Responsible for labour standard planning and coordinating effective scheduling to meet the needs of the business while adhering to forecast.
- Act as a Guest Recovery specialist/mentor and ensure all issues are appropriately recorded through SCORE and effectively communicated for appropriate ownership.
- Responsible for performance management including one on one coaching & counselling, and maintaining performance logs.
- Maximizes results in room up-selling and loyalty program recruitments.
- Required to create and implement innovative policies and procedures and inspire the colleagues to drive these forward.
- Ensure a safe environment for our guests and colleagues by adhering and enforcing the hotel's health and safety policies.
- Promote understanding of the hotel's emergency procedures working closely with Security and Crisis Committee
- Other duties as assigned
Qualifications
Your experience and skills include:
- High School diploma
- Must be legally able to work in Canada
- Previous leadership experience in a similar capacity required
- Excellent knowledge of Micros-Opera PROPERTY Manager, Symposium (CCM), Royal Service Manager, Open Table and Microsoft Office applications are a definite asset
- Dynamic, enthusiastic, creative, flexible leader who thrives under pressure and is able to perform multiple functions at the same time
- Excellent interpersonal and communication skills, both written and verbal
- Proven leadership skills which supports an environment of employee growth and development, interdepartmental teamwork and exceptional customer service
- A leader who will lead, teach, inspire our team to reach the next level of service
- Hotel Management Diploma an asset
- Comfortable sitting/standing for long periods of the day
Your team and working environment:
- Fast-paced, upscale, luxury hotel
- Close proximity to multiple ski resorts
- Hospitality employees worldwide making this a great place to develop lifelong connections
Additional Information
Visa Requirements : Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
APPLY TODAY: For more information on working and living in at Fairmont Banff Springs, please visit
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