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Location

Victoria, BC | Canada

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Job description

• Location: Victoria, British Columbia
• Type: Fixed Term/Contract
• Job #5156

Project Management Services (6 month contract)
Location: Victoria / Hybrid
Staffing Placement Opportunity

Project Context
The Service Management Transformation Program (SMTP) is a multi-year transformation of IT service management operations. The SMTP involves moving our IT services off of legacy toolsets and  into My Service Centre (My SC), a cloud-based IT service management tool powered by ServiceNow.

Scope
The anticipated term of this opportunity is from an available start date of April 1, 2024 or earlier if possible, with an anticipated end date of September 30, 2024 with an option to extend for up to 6 months. All proposed Consultants must be available to start by April 1, 2024.

Consultant Qualifications
The Project Manager is required to have the following skills and experience:
o Degree, diploma, certification in Business Administration or Project Management.
o  Minimum of 5 years experience working on and collaborating with business stakeholders as well as other product delivery teams within an Agile-Scrum framework (SAFe) and with Agile project teams; and
o  Minimum of 5 years participating in the implementation of Service Now modules, portals, Service Catalogue, outside platforms, API’s and well versed in release / program increment planning and management; and
o  Minimum of 5 years experience mentoring, leading and resolving complex staff, client and vendor issues; and
o  Minimum of 5 years experience establishing collaborative relationships at a strategic level with executives and contractors; and
o  Minimum of 5 years experience leading organizational change associated with system or process implementations; and
o  Minimum of 5 years experience designing and implementing new or major transformations of an organization’s core business with multiple delivery components (i.e. governance, operations, engineering, finance, customer service delivery); and
o  Demonstrated experience in strategic business planning; contract management; financial management and leading multi-party negotiations; and
o  Demonstrated experience in the directing, planning and management of project requirements to ensure efficient, effective and economical delivery of services.

In addition to the skills and experience set out above, the Proponents should demonstrate that the proposed Consultant(s) have the following additional skills and experience:
o  Demonstrated experience leading and coaching multidisciplinary senior management teams in the development and implementation of a diverse range of projects; and
o  The ability to consult with other business areas to align planning with overall divisional
o  Excellent oral and written communication skills; presentation skills and attention to detail when communicating; and
o  Ability to plan, estimate scope of work, measure outcomes, manage multiple priorities and consistently produce results within timelines; and
o  Proven ability to challenge and remove any unnecessary barriers to product process, delivery; and
o Analytical, problem solving and judgement skills; and
o Conflict management, negotiation, influence and issues management skills; and
o  Supervisory skills and the ability to provide inspirational leadership, manage performance, provide coaching, motivation and corrective action when necessary; and
o  Ability to develop and maintain positive working relationships internal/external contacts and stakeholders/partners/clients.

Note: this is an opportunity with a Microserve client.

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Job tags

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Salary