Hire Intellect
Location
Moncton, NB | Canada
Job description
Job Title: Desk side Analyst.
Job Type: Contract; Full-Time
Location: Moncton, NB
About the Company:
Our client is a Crown corporation providing specialized and personalized financial services to farming operations. Our client offers financing, insurance, software, learning programs, and other business services to producers, agribusiness owners and agri-food entrepreneurs across the country.
Responsibilities:
We are looking for strong experience with hardware and desktop software applications with the following key responsibilities:
Resource must have own mode of transportation to travel
Experience providing desktop hardware and software support to users
Experience administering/supporting computer end-user devices in a large, complex environment supporting device hardware (e.g. PCs and - Macs, mobile devices, and peripherals), operating systems, device imaging application installation, deployment and security tools.
Experience troubleshooting and managing file and print services.
The ability to communicate effectively and professionally including producing written technical material that is concise, grammatically correct, and structured to communicate the intended message with high efficacy.
The successful candidate must be fluent in both French and English with strong verbal and written skills.
Other Activities:
Manage, & support end-user devices (laptops, desktops, rugged tablets, mobile phones, printers, etc)
End user software support Windows 10 and Windows 11, MacOS, Microsoft Apps for Enterprise (O365) and other desktop software applications
Provide Tier 2 support which includes a dedicated service for walk up support to end-users.
Image, deploy and configure new computers/laptops and install various software application
Recording all inventory, incidents/service request ticket updates into our incident management system.
Meeting Room support.
Requirements:
Required Experience
1-2 years of previous Deskside experience
This is a bilingual position. Strong verbal and written communication skills in French and English are required.
Required Skills:
Diploma or Certificate within the scope of Information Technology or High School diploma combined with years of experience in a deskside support role.
CompTIA A+ or equivalent experience
Good communication, time management and mathematical skills
Dependable and reliable
Attention to detail and documentation – you take pride in your work
Basic knowledge of desktops, laptops, printers, tablets, mobile phones, and computer related peripherals
Clean criminal record and driving abstract
Nice To Have:
Meeting Room support experience would be an asset.
Strong knowledge of Microsoft Teams and Teams Telephony would be a significant asset.
.
Job tags
Salary
