Workhoppers
Location
Ottawa, ON | Canada
Job description
Founded in 1903, the company has been the world’s largest and
most recognized brand for exclusive window and door systems.
The company was founded with the objective of creating a different and
better window and door replacement experience for homeowners. We are
in search of a hardworking, self-motivated, and experienced individual
who is looking for a full-time, year round opportunity-
Responsibilities:
- Accurately measure the dimensions and determine installation
processes for windows and doors
- Provide installation solutions that match customer expectations,
adapts production specifications to the installation requirements,
utilizing a thorough knowledge of Renewal Products
- Confirms details within the sales contract to assure customer
expectations are in alignment with product features and options and
installation process
- Provides feedback to design consultants when a job goes on hold,
works with them to resolve questions in a quick and efficient manner.
- Determines installation labor duration and installation materials
needed to successfully complete the job.
- Completes and submits required job files that are complete, correct
and timely providing a quality hand off to the ordering team.
- Communicates with the Installation crew on specifics for the jobs,
providing advanced notice of unique factors the crew will need to be
aware of with the job.
- Approves any additional installation labor required to complete the
job
- Trouble shoots issues with installation crew on day of installation;
this may include onsite support to the job.
- Attend installation sites and evaluate crew performance, job status
and customer satisfaction.
- Work directly with Homeowners to resolve installation process
issues.
Qualifications:
- 3+ years of experience in residential construction
- 3+ years of experience in project management on the field with
subcontractors
- 10+ years of experience in window installation, window project
management or window service
- Independently manage, negotiate and evaluate contractors in the
field
- Ability to lead, develop, train, and directly supervise field crew
- Customer focus, experience and a commitment to delivering
excellence in customer service
- Ability to resolve dispute or payment issue with impeccable
professionalism
- Strong organizational skills to manage multiple assignments
- Must have basic computer skills including MS Word, Excel and
Project
- Good character on professional appearance, excellent oral and
written communication, team player, strong work ethic
- Licensed Canadian Driver (Full G license) and access to a reliable
and insured vehicle
Compensation & Benefits:
- Holiday pay
- Cell Phone allowance, toll, and Federal mileage reimbursement
- Supplementary health Insurance package (Dental, Vision benefits)
- Matching RRSP/TFSA Retirement Plan Options
Note: Additional Benefits start after 90 days
Job tags
Salary
