Account Manager

Location

Toronto, ON | Canada

Job description

Our culture is our priority And the funny thing about culture? It’s not a static thing – it’s always changing, evolving, learning, growing. At Jacknife we embrace our company culture like our lives depend on it. Because as a collective, we understand that collaboration isn’t just a nice-to-have… it’s mandatory. It elevates everything, driving creativity forward and pushing us to places we haven’t even thought of yet. And that’s a pretty good way to feel. Culture Club Building an enjoyable environment takes some effort and creativity. We have a volunteer-based Culture Club tasked with planning events, organizing staff get-togethers, and ensuring every employee feels recognized and valued. When you’ve got people like ours, they’re always worth it. Studio Our beautiful studio is as central as it gets. We’re located in the flagship 401 Richmond building in the heart of Toronto’s creative district, a late 1800’s industrial building turned arts & culture hub. We’ve got the natural light, exposed bricks, and post & beam atmosphere that designers dream of. Known for it’s eclecticism, the space is inspiring and the neighbourhood can’t be beat. This is where creativity lives. Come Play With Us There are other great reasons to work here. Here are just a few… Great work-life balance – enjoy extended long weekends over the summer Access to regular paid industry events – meet, mingle, expand your horizons Flexible work from home options – because creativity can come from anywhere First dibs on our very own UnMade gear and apparel – we’ll hook you up Professional training opportunities – not dull ones either Competitive health benefits – because… well, because being alive is important!

• Account Manager

  Jacknife needs you – a sharp Account Manager to join our growing team.

  You’re a strategic thinker who loves to lead but also knows how to get your hands dirty. Reporting to the Director of Operations, you will lead multiple accounts through planning, creative development and execution. You will work closely with a diverse and talented group of strategists, creatives and external partners to deliver top-notch creativity. With growth in mind, you will build and foster all client relationships; you’re the client’s go-to person. You understand that Jacknife is design-led and a leader in the business of creativity. You’ll tap into your IQ and EQ to deliver optimal experiences for our team, clients and partners.

  The right fit is important to us. You have that down-to-earth type of personality that gels with our creative team and connects with clients. We are fun to work with, and so are you. You’re confident, organized and an excellent communicator.

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  At Jacknife, we proudly uphold a commitment to equality and fairness. We stand firmly against any form of discrimination, respecting the rights and dignity of every individual, regardless of age, colour, disability, national origin, race, religion, sex, or sexual orientation – in compliance with all relevant federal, provincial, and local laws. Our dedication extends to fostering an inclusive and accessible work environment for all. Should you be invited for an interview and need accommodations, please don’t hesitate to inform us. Your comfort is important to us.

  Roles & Responsiblities

  • Key account service leader and day-to-day liaison on assigned client accounts.
  • Building robust and professional connections with clients by deeply understanding their business, offering dependable assistance, and aiding in discovering growth opportunities.
  • Craft clear and concise briefing documents to ensure project stakeholders understand project objectives.
  • Creation of a detailed statement of work and budget estimates for projects.
  • Development of project schedules to meet client deadlines.
  • Examine weekly efficiency reports for discrepancies related to dockets and report them; participate in monthly profitability meetings with the Finance team.
  • Interact with client and studio staff regarding client needs; Ongoing and timely communication with internal and external project stakeholders.
  • Secure all required client approvals for creative execution.
  • Manage and track project costs within budgets and ensure maximum profitability.
  • Manage external vendors, ensuring they adhere to budget, timelines and service expectations.
  • Effectively manage multiple priorities from one or more projects/tasks.
  • Take an active role in building a positive studio culture.

  Required Experience & Qualifications

  • A minimum of 5 years experience in a client services/account management role within a small to medium-sized agency.
  • Client-facing experience with excellent communication skills.
  • A solid understanding of integrated media (print, digital, broadcast, experiential) and experience managing clients and projects in the Branding and Design space.
  • A strong strategic thinker with exceptional problem-solving skills.
  • High emotional intelligence combined with strong people and service-based skills.
  • Superior organizational and time management skills with a strong attention to detail.
  • Proficient in active listening, effective communication (both verbal and written), and a strong client-service orientation.
  • Pride in workmanship: Do all things to the best of your ability.
  • A self-starter with a proven history in managing accounts with multiple projects simultaneously, on time and on budget – some with tight and aggressive deadlines.
  • Genuine interest in current trends, brands and design and the marketing world in general.
  • Skilled in using Microsoft Office Suite (Word, Excel, PPT) and Google Suite proficiency. Hubspot and Function Point is an asset.

Job tags

Salary