Infrastructure Support I

Location

Home office | Brazil

Job description

Infrastructure Support I

Location: Home-Based Brazil / Hybrid Sao Paulo

Position Summary:

Bentley Systems is hiring an Infrastructure Support Operator for the Digital Infrastructure Support team. The successful candidate will provide critical support to all of the teams in the Digital Infrastructure organization allowing them to more efficiently service Bentley colleagues.

Your Day-to-Day:

• Triage and resolve ServiceNow tickets for the Digital Infrastructure team.
• Work with Digital Infrastructure team engineers for ticket escalation.
• Provide Level 1 escalation support for the Network Operations Center.
• Communicate with Digital Infrastructure team managers to provide status updates.
• Create and maintain documentation.
• Create and maintain Digital Infrastructure Service Catalog items in ServiceNow.
• This is a full-time role expected to work 40 hours per week.
• This role does not require travel.
• Requires sitting or standing at will while performing work on a computer.

What You Bring to The Team:

• 1 – 3 years technical experience in an Information Technology related field.
• Experience working with the following technologies:
  • ServiceNow
  • Microsoft 365 (Teams, Exchange, Sharepoint)
  • Public Cloud providers (Azure, AWS, or GCP)
  • DNS
  • Directory Services (Entra ID and Active Directory)
• Strong understanding of the following concepts:
  • Network fundamentals
  • Server management
  • Security practices
  • Monitoring and alerting
  • User support
  • Automation
• A strong desire to learn and contribute to a growing digital technology team supporting Bentley’s growth.
• The ability to assess and understand problems and drive resolution in a timely manner.

What We Offer:

• A great Team and culture – please see our Recruitment Video.
• An exciting career as an integral part of a world-leading software company providing solutions for architecture, engineering, and construction.
• Competitive Salary and benefits.
• The opportunity to work within a global and diversely international team.
• A supportive and collaborative environment.
• Colleague Recognition Awards.

#LI-Remote #LI-RV

About Bentley Systems:

Bentley Systems (Nasdaq: BSY) is the infrastructure engineering software company. We provide innovative software to advance the world’s infrastructure – sustaining both the global economy and environment. Our industry-leading software solutions are used by professionals, and organizations of every size, for the design, construction, and operations of roads and bridges, rail and transit, water and wastewater, public works and utilities, buildings and campuses, mining, and industrial facilities. Our offerings, powered by the iTwin Platform for infrastructure digital twins, include MicroStation and Bentley Open applications for modeling and simulation, Seequent’s software for geoprofessionals, and Bentley Infrastructure Cloud encompassing ProjectWise for project delivery, SYNCHRO for construction management, and AssetWise for asset operations. Bentley Systems’ 5,000 colleagues generate annual revenues of more than $1 billion in 194 countries. 

Equal Opportunity Employer:

Bentley is proud to be an equal opportunity employer and considers for employment all qualified applicants without regard to race, color, gender/gender identity, sexual orientation, disability, marital status, religion/belief, national origin, caste, age, or any other characteristic protected by local law or unrelated to job qualifications.

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