Dell Technologies
Location
Rio de Janeiro, RJ | Brazil
Job description
Service Delivery Principal Engineer -Storage page is loaded
Service Delivery Principal Engineer -Storage
Dell Technologies customers rely on our products and services to drive progress. So, we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges, and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.
Join us to do the best work of your career and make a profound social impact as a Service Delivery Principal Engineer -Storage on our Service Delivery Team in Rio de Janeiro-Remote .
What you’ll achieve
As a Service Delivery Engineer, you will provide world-class delivery support to our customers by building an in-depth knowledge of our customers’ priorities and initiatives and becoming a trusted advisor that avoids customer impact and facilitates continuous improvement. You will identify potential sales and growth opportunities and will partner with key stakeholders to maximize these prospects.
Perform specific delivery support activities for a single customer.
Assist coordinating development and consolidation of technical and process documentation.
Assist with analyzing specific issues/obstacles with the customer.
Interact with Dell teams and develop a strong relationship with customer.
Target opportunities for growth within the customer environment.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Oral and written fluency in Portuguese.
Build appropriate and effective business relationships and m aintain regular contact with stakeholders during incident and problem resolution.
Administer the IT infrastructure and provide operational support for the organisation's information data systems and storage.
Escalate potential issues in a timely manner to ensure day-today service availability and capacity and provide support for all storage systems and ensure high availability.
Solid Knowledge of Dell Storage Mid-range and High-end, NAS and SAN.
Desirable Requirements
Intermediate level of English (reading, writing, and speaking) to interpret manuals, media, messages and communicate with foreign suppliers, if necessary.
Solid experience in server technologies, basic IT infrastructure and local area communication networks (LAN) would be a plus.
Certifications: Information Storage and Management v5 certification /Certifications from Dell Proven Professional Pathway.
Who we are
We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Application closing date: March 15th,2024 Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here .Dell Technologies helps organizations and individuals build their digital future and transform how they work, live and play. The company provides customers with the industry’s broadest and most innovative technology and services portfolio for the data era.
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