Location
São Paulo, SP | Brazil
Job description
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities.
The Role
Do you want to help implement leading cloud solutions in the Life Sciences space? Interested in developing consulting skills while delivering implementation solutions that make our clients more productive and efficient?
Veeva Systems is looking for Consultants with exposure to implementing, supporting, or administering core business/IT operations for software solutions to join the Professional Services team.
Team members will be implementing the R&D Suite for Clinical Operations, Regulatory or Quality areas. Candidates for this position with consulting experience, play a core role in the design and roll-out of software solutions, and who are technology-forward thinking in the Life Sciences or Healthcare space will thrive in this role.
Opportunities are available within Mexico and Brazil for this role. This is a work-anywhere, full-time permanent role with Veeva. Our work processes are designed so that you can be productive in the environment that works best for you.
What You’ll Do - Play a critical role in software implementation projects at Life Sciences companies ranging from the world's largest pharmaceutical companies to emerging biotechs to Academic Research Centers
- Participate in projects around Latin America, and other regions like US and EU.
- Configure and implement R&D Suite Clinical: Vault eTMF, Vault CTMS, which is used to manage clinical trials documentation and monitoring in the cloud.
- Configure and implement R&D Suite Quality: Vault Quality suite (Vault QMS, QualityDocs, and Vault Training) which is used to manage quality processes and content in the cloud.
- Configure and implement R&D Suite Regulatory: Vault RIM suite (Vault Registrations, Vault Submissions, Vault Submissions Archive) which is used to manage regulatory affairs and regulatory operations content and data in the cloud.
- Work with customers during the lifecycle of an implementation leading requirements workshops, gap analyses, requirements gathering, configuration, validation, migration, integration, training, and go-live activities.
- Think critically about business requirements to help design a solution for customer success that will see adoption and ensure alignment of processes to system design and functionality.
- Liaise with customers, managing communication, risks, and project reporting between the project team, customer, and internal stakeholders.
- Collaborate cross-functionally with Product, Strategy, Sales, and other teams across the company.
- Ensure customer success from beginning to end of the engagement life cycle.
Requirements - College Degree (Life science, computer science, or related degree)
- 2+ years of experience working with or for life sciences companies; including, Pharmaceutical, Biotechnology, Healthcare, and Medical Device and Diagnostics organizations with knowledge of document and data control and storage.
- Experience delivering or supporting workshop material, training, gap analyses, or requirements gathering sessions with business and system stakeholders.
- Exposure to business and IT groups in an implementation, administration, or other supporting role for software solutions.
- Experience in one of the following areas: Clinical (TMF, CTMS, CRA), Regulatory Affairs, Regulatory Operations or Pharmacovigilance & Quality: Understanding of quality requirements, compliance considerations, and processes for Quality process and content management, life sciences compliance, and/or computer systems validation
- Excellent English communication skills – written, verbal, and formal presentation.
- Ability to act with speed to understand requirements, create corresponding solutions, and willingness to “roll up your sleeves” to design and implement an R&D solution.
- Ability to travel
- Ability to work independently in a dynamic environment
Nice to Have - SaaS/Cloud experience including knowledge of systems validation
- Experience in service delivery management and/or systems implementation
- Consulting experience, working with a major system integrator or software vendor
- Knowledge of Software Validation processes and requirements
- Life Science, computer science, or related degree
- Knowledge of drug development processes
- System implementation experience either as a consultant, business, or IT representative for at least one of the following systems Clinical trails systems, Regulatory systems, or Quality systems
- Clinical trials systems: Direct experience with systems such as DataTrak, Oracle Siebel, goBalto, BioClinica CTMS, Medidata Rave CTMS/Strategic Monitoring, Parexel IMPACT, Bio-Optronics Clinical Conductor, PhlexEView, Trial Interactive, DrugDev Site Selection and Payments, WingSpan eTMF and SiteZONE, Complion, Florence eBinders, Forte Oncore and eReg, Veeva Vault, NextDocs, Documentum, other clinical technologies
- Regulatory systems: Direct experience with systems such as Veeva Vault, Organex, Ultreia, Lorenz, PAREXEL/LIQUE NT, Insight, CSC Regulatory Tracker, ArisGlobal Register, and other regulatory information management or submissions systems.
- Quality systems: Veeva Vault, SoftExpert, ETQ Reliance, TrackWise, OpenText, MasterControl, SharePoint, Documentum, FirstDoc FirstPoint, NextDocs, UL ComplianceWire, and other quality information management or content management systems
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Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
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