Journal Sales Administrator (JSA)

Location

Alemanha | Brazil

Job description

Taylor & Francis is one of the world’s largest publishers of high-quality, peer reviewed scholarly journals, books, e-books and reference works. We empower learners, thinkers and doers with trusted knowledge that advances research and enriches lives. We bring together diverse people, ideas and opinions to validate and publish the experts, theories and truths that matter. And we’ve been doing this in an unbroken arc since 1798.

The Journal Sales Administrator role at Taylor & Francis reports to the Journal Sales Administration Manager. This role is a vital part of our Journal business, directly supporting our Journal Sales Account Managers. This JSA position will provide direct support in our LATAM region, but will be working closely with colleagues in the US as well as teams in the UK. We are a driven and collaborative team with a continuous improvement mindset.

Responsibilities:

· Support all aspects of Americas journal sales, including assisting in sales proposals, running reports, supporting sales contact/CRM database, creating quotes, and processing invoices

· Generate reports that assist in sales analysis and account management processes

· Support the sales team by working with internal databases to provide reporting and information on an as needed basis

· Conduct customer subscription research and analysis

· Work with the Americas sales team to meet division revenue objectives

· Other duties as assigned by management

Key Tasks:

· Under direction of Journal Sales Administration Manager and guidance from Senior Journal Sales Administrators, support the sales process by –

o Reporting on current spend across group

o Chasing and logging license agreements 

o Assisting in usage analysis

o Ensuring all relevant information is shared with appropriate sales account manager(s) to ensure timely customer communication

· Under direction of Journal Sales Administration Manager and guidance from Senior Journal Sales Adminstrators, support the post-sales process by –

o Responding timely and accurately to customer queries regarding invoices and billing issues

o Responding timely and accurately to customers regarding usage, entitlements, and all product access issues

o Serving as escalation point for queries sent to [email protected]

Skills and Experience:

· Strong organizational, prioritization, and project management skills with the demonstrated ability to manage multiple projects and deadlines simultaneously

· Excellent professional communication (written, verbal, and listening) and presentation skills at all levels of business

· Effective relationship management skills - to form strong relationships and partnerships both internally and externally

· Keen attention to detail with the ability to proactively identify and address problems

· Proficiency in word processing (MS Word), PowerPoint and spreadsheet (Excel) applications required; experience with databases helpful

· Experience in SAP and Salesforce (SFDC) preferred, or equivalent experience in similar CRM systems

· Candidate must be willing and able to travel domestically (primary) and internationally up to 10%

· Experience working remotely a plus – candidate must have distraction-free environment to work from

· Bachelor's degree (or equivalent experience) required

· Fluent in Spanish and English, proficiency in Portuguese a plus

· One or more years in publishing, library or library consortium preferred

Job tags

Salary