General Motors
Location
São Caetano do Sul, SP | Brazil
Job description
A pessoa que ocupa a função deve ter uma compreensão completa dos princípios e conceitos básicos relacionados aos serviços de pessoas.
Atende empregados, ex-empregados e solicitações de áreas internas para dúvidas e solicitações relativas a Recursos Humanos (por telefone, chat, e-mail e portal);
Input e conferência de dados em sistemas de Recursos Humanos;
Acompanhamento de casos complexos, escalados para nível II;
Atualização da base de conhecimento
Atingir métricas estabelecidas globalmente - quantitativa e qualitativamente;
Identificar oportunidades nos processos e fluxos e buscar continuamente a melhoria contínua da operação.
Curso superior completo ou em curso (finalizando);
Experiência anterior em atendimento (desejável);
Idiomas: inglês avançado (desejável) e espanhol (desejável);
Pacote Office intermediário.
Perfil analítico/ muito atento a detalhes;
Hábil comunicador - para atendimento;
Capacidade de trabalhar sob pressão e multitarefa;
Habilidade de digitação durante atendimento;
Trabalho em time;
Foco no Cliente - atuar para solucionar e direcionar as dúvidas complexas;
Orientado para resultados e alta produtividade.
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
Job tags
Salary
