Location
Home office | Brazil
Job description
About the company
LDX Digital is a dynamic and innovative Google Ads agency committed to delivering exceptional services and solutions to our clients. Our team is dedicated to fostering strong client relationships and driving business success through personalized service and strategic support. We work fully remotely with our team based all over the globe. We are looking for a motivated and experienced Client Manager to join our team and help us achieve our goals.
About the role
The Client Manager will be responsible for managing and nurturing relationships with our key clients, ensuring their needs are met and exceeded. This role requires a proactive, detail-oriented, and client-focused individual who can act as a liaison between the clients and our internal teams. The ideal candidate will have a strong background in client management, excellent communication skills. Understanding of Google Ads is a huge plus!
Key Responsibilities: - Responsible for exceptional client service and account management activities for 7-10 accounts
- In collaboration with media buying team, drive flawless and timely project execution and high-touch client communications
- Provide oversight during program implementation, setting direction, milestone schedule, and ensuring issue resolution
- Support day-to-day client contact in executing ad hoc requests and delivering planned activities and materials
- Develop draft, contracts, presentations, creative briefs, PR and marketing materials and other internal/external communications
- Ensure client feedback is gathered, understood and addressed as appropriate across deliverables and internally
- Document status and otherwise communicate need-to-know information to all project stakeholders to ensure progression along critical path
- Sets meetings, provides agendas and contact reports
- Ability to run client calls or meetings independently
- Client Manager operates in EST time zone hours 9-5 PM
About you
- 2+ years of experience as a client manager
- Highly organized with a mindfulness of deadlines, the ability to manage multiple tasks based on priorities and a strong attention to detail
- Independent thinker confident in taking ownership of assets and material development, but a team player who enjoys collaboration
- Professional presence, performs with a sense of urgency and with a client service orientation
- Has confidence to manage upward when required; able to communicate with managers when deadlines will not be met or when issues are foreseeable
- High energy, able to effectively operate in fast-paced, growing and evolving environment
- Demonstrated strong work ethic, with a track record of following through on client requests and with high-quality deliverables on schedule
- Exceptional written and oral communication and presentations skills
- Great knowledge of Google Suite (Slides, Docs, Sheets)
- Excellent business communication ability including informal/formal presentation and writing skills; this includes confident public speaking both internally and externally with clients
- Ability to mentor junior staff and delegate accordingly in order to achieve project deadlines
- Ability to communicate with managers when deadlines will not be met
- Ability to devise and articulate solutions to problems on an ongoing basis
- Ability to clearly communicate project updates, scopes and recommendations to clients
- Demonstrated experience with managing client relationships
- Bachelor’s Degree in Communications, marketing, business or a related field. Substantial work experience will be considered as a Bachelor’s Degree
What's in it for you?
- Fully Remote work, so you can work from anywhere you like
- Since we are still in our startup stages your say matters and might dictate the future of this company
- Ability to grow and move up the ladder quickly
- Exceptional learning opportunities, along with the constant up-to-date courses that we take we never say no to any learning requests. Is there a certificate you want? A course that you think will be of value? A training? Just ask and you got it.
- Competitive pay and performance-based bonuses
- Vibrant culture of young and hungry professionals
- Opportunity to manage big clients with monthly revenue of mid-seven figures
How to apply?
Fill out a form, submit your resume and a 3-minute video cover letter answering questions: 1. Why do you think you are a good fit for LDX Digital? Where do you see yourself in 5 year career-wise? What do you do in your spare time? What are your hobbies?
Job tags
Salary
