Collections Specialist

Location

Home office | Brazil

Job description

About Olly Olly

Hi, we're Olly Olly. We're a small-ish, but mighty team of digital marketing strategists, creative visionaries, graphic designers, developers, copywriters, and client experience specialists who solve problems — and we do it creatively. Our mission is to rid small businesses of sub-standard marketing help and provide "guaranteed happiness" to all our clients.

We run from the run of the mill.  We run from lazy marketing. We run from safety. From easy. We run  toward  streamlined systems, proven results, and marketing that yields results.

We're powered by curiosity.  We're curious about data, facts, the story behind the company, and the people we're trying to reach.

We play the long game. Keeping our client's marketing needs our main priority is what makes us tick.

About The Team

Our team maintains impeccable records and subscriptions for clients' websites, however; we are not just a numbers department. We truly care about our clients' situations and are here to listen and help. Olly Olly sees the big picture and our clients are definitely in it! Our core values are Creativity, Enthusiasm, and Empathy! We deal with challenges daily, we check on each other and provide support with either a technical approach or keeping ourselves grounded with a bit of humor!

About The Role

Is your attention to detail and accuracy second to none? 

This is an exciting time to join our ambitious and growing Accounting Team! We're looking for a Collections Specialist to shape Olly Olly's collections, billing, reconciliation, and invoicing within a fast-paced and quickly evolving online marketing company.

If you're a proactive and self-motivated accounting professional with AR experience and Collections, this might be the role for you! Your eagerness to learn, as well as the ability to interact with all levels of management and cross-functional teams will get you to succeed. 

The Collections Specialist will help collect unpaid invoices and provide accounting & administrative assistance to the accounts receivable team. The right fit for this role will uphold excellent standards of organization, accuracy, attention to detail, and confidentiality. You'll have the opportunity to bring new ideas to the table and improve processes that impact the organization at large.

You're excited about this opportunity because you will…

Processing (60%)

• Call delinquent customers and send emails as part of a solid follow-up strategy 
• Help customers with all financial servicing needs through inbound and outbound contact.
• Negotiate with clients in a consultative manner, following all applicable laws, policies, and procedures to resolve account matters
• Set up recurring monthly subscriptions for new business & process reactivations
• Track all new and canceled subscriptions
• Generate website invoices as directed, with multi-source payment methods
• Carry out established procedures for payment disputes, including presenting thorough and accurate evidence towards cases
• Process credit card payments and prepare ACH payment methods
• Process tickets for billing adjustments, refunds, and cancellations.
• Lead collections and winbacks processes with innovative solutions

Data Cleanliness and Reporting (40%)

• Produce End of Month reconciliation reports
• Maintain accurate AR data & report ongoing metrics (daily, weekly & month-to-date)
• Track & provide monthly chargeback reports for cross-functional client-facing teams
• Update client account details & payment methods as needed

Support & Continuous Improvement

• Partner with cross-functional stakeholders to design and implement improvements to team processes, including spot checks
• Assist with ad-hoc requests such as audit support and system implementations

We're excited about you because..

• You have 1+ years of experience in Accounts Receivable or general accounting roles
• You have 1+ years of experience in Collections
• You possess advanced English proficiency, both written & verbal demonstrated through assessments and interviews
• You have demonstrable experience in data reporting & analysis
• You have experience with office administration & general bookkeeping procedures
• You have strong working knowledge of Excel & Google Sheets
• You have some knowledge of Payment Software, such as Stripe, Quickbooks, NetSuite or Xero (we can train you in these)
• You have a Bachelor's Degree in Accounting, Finance, Business Administration or a related field (although this is not a requirement)

What We Offer

• Salary: $725 USD/month
• Schedule: Monday through Friday, 9AM to 6PM Eastern Standard Time
• Work from Home
• 15 days of PTO & 8 US holidays
• An inclusive, tight-knit, exciting start-up culture offering accelerated career & personal growth

Olly'all Are Welcome

At Olly Olly, we embrace and celebrate our differences. We believe that diverse backgrounds, cultures, abilities, experiences, thoughts and perspectives lead to more creative problem-solving, better outcomes and ultimately a stronger organization. Olly Olly is proud to be an equitable opportunity employer, therefore employment is based solely on an individual's merit and qualifications directly related to their professional competence. We do not discriminate against any applicant or employee because of race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, mental or physical disability, age, genetic information, military or veteran status, marital status, pregnancy or related conditions, or any other basis protected by law or local ordinance.

Job tags

Salary

$ 725