The Dow Chemical Company
Location
São Paulo, SP | Brazil
Job description
At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.
Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.
Dow Research & Development (R&D) has an exciting opportunity for an IT Solution Specialist role in São Paolo, Brazil; Jundiai, Brazil; or Campinas, Brazil . The role is part of Information Research (IR), a hub of digital innovation for Dow R&D. IR provides information technology (IT) and data science capabilities & expertise to accelerate and support R&D innovation and enable Dow R&D’s digital transformation.
About you and this role – What you would do in this role:
As a Solution Specialist, you will be part of a global team to ensure Dow R&D laboratory informatics data systems (such as LIMS, SDMS, instrument data acquisition and integration, etc.) are successfully implemented and supported to advance research objectives. This is a technical role and will have a strong focus on Laboratory Information Management Systems (LIMS). Dow R&D uses ThermoFisher Scientific Nautilus LIMS.
Responsibilities:
Work as part of a project team responsible for deploying, configuring, and supporting LIMS and other research laboratory informatics data systems in Dow R&D globally
Interact directly with researchers and lab technicians to understand, document, analyze, and map needs and lab workflows into technical designs and LIMS / lab informatics data solution functionalities.
Explain technical solutions from a scientist, researcher, and/or lab technician perspective; provide super-user or end-user training as needed
See to it that deployed R&D lab data solutions deliver value and are healthy from a technical and business R&D strategy alignment perspective; drive consistency, leverage solutions, and ensure rationalization & modernization.
Ensure a high level of client satisfaction by monitoring the delivery of ongoing lab informatics systems and services
Implement tools to proactively monitor, alert, and/or auto-recover from system issues. Provide end-user self-service support tools.
Work closely with other IR teams and IT service providers in a global team environment to resolve technical issues
Work with vendors/suppliers in troubleshooting issues with their software
Qualifications:
A Bachelor's degree in Computer Science, Information Systems, or a related technical field
3 years of relevant experience in supporting an enterprise IT data informatics application/system
Advanced English-level written communication skills
Your preferred Qualifications Include:
5 or more years of relevant experience
Experience with maintaining and supporting Nautilus LIMS or other LIMS systems
IT technical skills: system administration, server-based software installation and configuration, scripting/programming, developing data models and mapping workflows, writing database SQL queries, PowerBI
Advanced English-level written communication skills
Your skills, knowledge, and abilities include:
Solid IT Technical Skills
Strong analytical and problem-solving skills
Quick learner, self-starter, and self-motivated
Personal agility and resilience
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Benefits – What Dow offers you
We invest in you.
Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career. You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.
Here are just a few highlights of what you would be offered as a Dow employee:
Join our team, we can make a difference together.
About Dow
Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting (opens in a new tab) .
As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment. We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on (opens in a new tab) .
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