Senior Functional Consultant

Location

São Paulo, SP | Brazil

Job description

Be part of something revolutionary

We have a vision. Our Digital Brain, o9’s AI-powered platform, is being used by global enterprises to drive their digital transformations. The integrated planning and operational efficiencies we provide is helping businesses do more, be more and mean more to the world at large. Because businesses that plan better, reduce waste, creating value for themselves and the planet.

But we also have a vision for our people. We want the most talented, committed and driven people to power our transformative approach. As an individual and in a team, your actions reflect our values. In return, we’ll provide a nurturing environment where you can be a part of something special.

About the role...

The Functional Consultant role will support o9’s America's based customers post-implementation to ensure customer success and support. Also, ensure the effective operation of o9’s solutions. Will work closely with product development, product management, and services/support teams. The successful candidate will get to work directly with o9 clients on a daily basis via phone and occasionally in person.

What you’ll do for us…

• Own the executing experience with regards to implementing planning applications.
• Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring the accuracy of data loads, and validating the e2e workflows.
• Ability to identify any design issues in the existing setup and solve the business problem by providing breakfixes. Be the single point of contact for any platform level upgrade/patch/hotfix.
• Ability to convert business logic to technical platform design, including knowledge of platform infrastructure
• Work closely with principal consultants and configure the o9 platform based on the change requests/enhancements post-go-live and deliver them to solve deep operations/supply chain problems.
• Create and execute workflow and data analytics test-cases.
• Work on bugs/issues and track progress at resolving issues using the support tools.
• Support Super User and End User on their daily system usage, for a global user base.
• Actively help in improving internal processes and product features based on customer feedback by interfacing with the development and operations teams.
• Mentor junior analysts/consultants to familiarize them with technical and business aspects of a project.
• Demonstrate thorough knowledge of industry best practices, business processes, o9’s solutions, technical architecture, and value proposition.

What you’ll have...

• Education : 5+ years of experience with a Bachelor’s degree in Operations Research, Supply Chain Management, Industrial Engineering, Engineering Management, Business Analytics or a closely related discipline; OR a Master Degree is the above fields with 3+ years of experience

• Experience:
• 3 years of experience supporting or implementing knowledge graph-based supply chain planning solutions is required
• 3 years of knowledge of spreadsheets and software (Microsoft Excel, Google Sheets), document processing (Microsoft Word, Google Docs), and presentation (Microsoft PowerPoint) is required
• 1 years of statistical, Optimization and Simulation skills through software tools and packages like R, Python, SAS, CPLEX or similar is required
• Previous experience with implementing planning applications is preferred.
• Firsthand experience leading a team providing post-go live support is preferred
• Understanding of ITIL concept is preferred
• 1 year of experience in databases (SQL Server, MySQL) is required

• Skills:
• Fluent in one or more languages like SQL, MDX, T-SQL or similar is preferred
• Strong analytical techniques, data mining knowledge and proficiency in handling and processing large amounts of data.
• Proficiency with Data Visualization tools like Tableau and/or Power BI is preferred.
• Strong verbal, written, presentation and demonstration / training skills are required
• Ability to communicate mathematical, technical or software usage concepts to audiences with limited prior mathematics, technical or software background is preferred

What we’ll do for you

• Competitive salary and benefits.
• Stock options to eligible candidates
• High growth organization - very strong entrepreneurial culture and no corporate politics
• Support network: Work with a team you can learn from and every day.
• Diversity: We pride ourselves on our international working environment

More about us…

With its recent Unicorn status, o9 Solutions is one of the fastest growing AI-powered digital transformation companies in the world today. Our high energy environment drives us to grow and aim 10x. It’s this drive that has made us leaders of Gartner’s S&OP Magic Quadrant.

The o9 platform, or “digital brain”, is the premier AI-powered, cloud-based platform behind the digital transformations of major global enterprises. These include Google, Walmart, and Starbucks, among others.

Our headquarters are located in Dallas, and we currently have offices in Amsterdam, Barcelona, London, Paris, Bangalore, Tokyo, and Seoul.

Location: São Paulo Brazil or Brazil Remote

o9 is an equal opportunity employer and seek applicants of diverse backgrounds and hire without regard to race, color, gender, religion, national origin, citizenship, age, sexual orientation or any other characteristic protected by law.

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