AR11720-ALABS Air Liquide Americas Business Services S.R.L
Location
Rio Grande, RS | Brazil
Job description
How will you CONTRIBUTE and GROW?
The Order to Cash Director reports directly to the BSC Director. The Order to Cash Director will be responsible for managing the Accounts Receivable and Credit teams in the Business Service Center. As the BSC serves additional countries, the role will expand to Billing and Collections. Job Responsibilities Run efficient and cost-effective account receivable related transactions within the BSC Ensure compliance with accounting standards, Group policy, deadlines and internal control practices in line with continuous improvement (‘CI’) initiatives Manage resources of Credit, Collection and Cash application teams Facilitate efficient communication between the different teams (Credit, Collection and Cash Application), Guarantee objectives and priorities set with clients are respected Ensure compliance with Service Level Agreements set with clients Perform analysis of key performance indicators, follow-up on relevant action plans Pursue continuous improvement of the end-to-end process (role of Business Process Owner) in collaboration with CI team Accounts Receivable and Cash Application Ensure all payments are correctly applied and cashed: Supervise the work of the Cash Application team to apply in Oracle all amounts received on a daily basis and within a maximum of 24 hours after receipt. Manage EFT/EDI payments, online banking, checks and credit cards (daily and monthly). Provide technical assistance to cash app specialists and answer their questions to ensure that all payments received are applied correctly. Follow-up on payments received without attached details. Responsible for the month-end/year-end process of the receivable cycle: Coordinate the work of the cash app specialists as well as the various stakeholders involved in the month-end process in order to meet the closing deadlines. Support and assist the cash app specialists in the accomplishment of their month-end tasks (priorities, planning, technical and other assistance). Close the Sales and Receivables module in Oracle. Performs month-end/year-end analysis of accounts receivable and produces the reports required in this regard (DSO, Top Customers, bad debts and others). Maintain credit card updates / PCI compliance: Ensure rigorous follow-up with the business units’ credit card applications in Cybersource for automated month-end payments. Ensure the team works in compliance with PCI standards regarding the processing of client credit cards and maintains national policies to this effect. Participates in and takes charge of special projects related to accounts receivable, in order to improve working capital: Participate in collection follow-up calls with the Regions, assume the role of HighRadius (collection and cash application tool) administrator for the Americas, responsible for computer testing with respect to the accounts receivable module, etc. Team Management Motivate staff and create a good work environment with an open communication Manage resource allocation Achieve established quality standards by communicating job expectations, providing direction on priorities and monitoring individual and team performance Review monthly targets with team leaders and ensure the accuracy and integrity of the information produced in order to report to BSC Director Ensure a link between O2C delivery team, BSC Director and identified point of contact for affiliates Ensure compliance with deadlines set by the Group Organize teams according to priorities (face high/low activity) Manage employee leaves to ensure business service continuity Is responsible for updating documentation for any changes in teams organization or in accounting process Performance Management Manage key performance indicators, proposes and follow-up on relevant action plans Propose and follow-up on improvement/efficiency projects Customer Satisfaction Exhibit customer-service mentality and take personal responsibility for resolving customer service problems in a timely manner. Ensure all communications- via phone and email- are answered within 24 hours and provide customers with ongoing feedback until issue is resolved and corrective action has occurred Continuous Improvement Commit to the enhancement of one's professional abilities through the resources available Participate in the implementation and development of quality programs. Comply, without exception, with all Air Liquide Human Resource Policy and Procedures. Comply, without exception, with all safety regulations and guidelines while on Company or customer property; perform work with the utmost regard for the safety and health of all involved. ___________________ Are you a MATCH? Education Bachelor degree in Accounting or Business related field Experience/Certifications 5+ years of progressive experience in Accounting or Accounts Receivable department Strong knowledge of OtoC processes, procedures, controls and best practices Proven business skills especially in general business practices Language Requirements Strong English language proficiency is required. [C1] French language preferred [Level: B1/B2] Spanish mandatory Knowledge and Skills Customer mindset Results oriented Highly organized with ability to manage multiple, competing priorities Ability to work in a true international environment - flexibility and cultural sensitivity Strong interpersonal and communication skills Ability to manage large groups of people. Exceptional team management skills, preferably in a Shared Service center context Knowledge of generally accepted accounting principles relating to receivable Strong knowledge of Oracle General Ledger and sub-ledger Strong understanding of sub-system vs. G/L discrepancies Ability to prepare AR aging and collections reports and analysis Ability to conceptualize and assimilate data to recognize problems and recommend solutions Adapt effectively to a new and changing environment Digital mindset for systems automation and connectivity Continuous improvement mindset for process improvements Our Differences make our Performance At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world. We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world. About Us A world leader in gases, technologies and services for Industry and Health. Through the passion and diversity of its people, Air Liquide leverages energy and environment transition, changes in healthcare and digitization, and delivers greater value to all its stakeholders. Join us for a stimulating experience: you’ll find a world of learning and development opportunities where inventiveness is at the heart of what we do, in an open, collaborative and respectful environment. Discover what your professional journey at Air Liquide could be here !#J-18808-LjbffrJob tags
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