Sr. Application Support analyst
Location
São Paulo, SP | Brazil
Job description
Who we are:
Herbalife is a leading nutrition company with more than 40 years of experience and a mission to nourish the potential in everyone, create meaningful economic opportunities and improve global nutrition. Herbalife is recognized globally as the #1 brand in active and lifestyle nutrition.
Herbalife sponsors more than 150 world-class athletes, teams, and events, including Cristiano Ronaldo, the Los Angeles Galaxy soccer team, and many National Olympic Committees.
Who you are:
- Add value through: Proposing ideas and creative solutions
- Works cooperatively with others offers and accepts help
- Team Player: Demonstrates humility and willingness to recognize and give credit to others
What we offer:
- Top notch offices
- work with top market applications
- Access to Herbalife products at the office at any point of day.
- Above market salary
- Above law benefits
- Stability and a long career path
About the role:
This Application Analyst will be responsible to define and execute functional and development requirements, design, implementation, and maintenance of application systems with the Monitoring/supervision of coordinator or above, helping on the definition, prioritization and execution of enchantments, changes and projects, doing this job in accomplishment with company business decisions.
Help the daily support and support business demands across Americas. Manage and maintain application servers, maintain the support of Brazilian Fiscal applications which are complex due to localization and language and will cover compliance and regulatory aspects which are requested from Brazilian government. Support audit requests.
DETAILED RESPONSIBILITIES:
- Understand users’ demands to check the complexity, business requirements, process/rules and then create changes requests to implement these demands.
- Able to give solutions for business area (based on Oracle EBS or Cloud, Mastersaf, GKO, NF-e, HNIS, Synchro and other applications), give maintenance on current systems that may be changed as per business requirement.
- Give support to production systems and to enhancements that will be required from business department on tax applications, also support incidents that business raises to close them with proper solution.
- Be the leader of changes and adjustments, managing the timing to guarantee the adequate service level.
- Involve users to guarantee that the processes and applications are aligned with the company business.
- Support Americas applications to keep it up to date and support their users.
- Help the team doing functional and technical documentations.
- Support audit requests.
- Support annual and monthly tax obligations and deliverables.
- Maintain applications up to date with latest patches.
- Help to manage BR applications servers, by doing tests after OS patching and validating the system.
Qualifications
- Proficiency in Oracle Applications R12 and Oracle Fusion (Brazilian localization is a must have).
- Experience with Brazilian tax applications like Mastersaf and Synchro.
- Experience with PL/SQL (developer level).
- Strong understanding of relational databases (including tables, views, indexes, table spaces etc.)
- Excellent understanding of Entity Relationship Diagrams (ERDs) and the translation of business requirements into them.
- Hands-on software troubleshooting experience and Ability to conduct research into software-related issues and products.
- Experience with change management tools and processes, including source code control, versioning, branching, defect tracking and release management.
- Ability to identify system impact for small- and large-scale initiatives.
- Experience with global implementations of Oracle EBS Applications.
- Coordinate migrations/implementation of changes between the different Oracle Application environments (i.e., Development, Test, and Production).
- Experience working in a DevOps Framework.
- Self-managing: well organized, with strong multi-tasking and time management skills; maintains attention to detail and work independently in a fast-paced and rapidly changing environment.
Experience:
- 5+ years of experience in IT/Technology.
- 5+ years of experience in covering Oracle EBS.
- 5+ years of experience with PL/SQL development
- 5+ years of demonstrated skill in preparation and maintenance of implementation documents, test cases, Project Lifecycle experience in an ERP (Oracle) environment is a must, including knowledge in using Oracle Application Object Library (AOL/FND) and Salesforce.
- Understanding of cloud applications like AWS or Azure.
- Experience in Brazilian fiscal apps (Mastersaf, Synchro and e-invoice (Danfe)).
Education:
- Bachelor’s degree or foreign equivalent in related field or equivalent experience.
Job tags
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