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Location

Brasil | Brazil

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Job description

Senior Sales Development Representative - GCNow page is loaded

Senior Sales Development Representative - GCNow

Apply locations Sao Paulo (Flexible) time type Full time posted on Posted 2 Days Ago job requisition id JR102795

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

The Senior Sales Development Representative (SDR) is responsible for generating quality new business pipeline to support our product led growth motion, GCNow.

You will get the opportunity to work alongside a winning team of professionals who are all equally invested in the success of the business. This is a challenging and rewarding role where you will be the first touch in the buyer journey.

The Sr. SDR role is a critical function for driving the growth of the business. We are looking for a driven, motivated self-starter with a passion for learning and making an impact!

Key Responsibilities

• Build rapport with contacts by offering value added and relevant resources.
• Provide feedback loop and actively assist marketing and product team with strategies to drive opportunities and pipeline for GCNow.
• Qualify and follow-up on inbound GCNow leads to sales opportunities that meet a minimum qualification criterion by educating potential customers.
• Assist in answering technical questions and providing high-level product demos. 
• Engage in strategic outbound prospecting including cold calling and leveraging intent data to generate interest.
• Maintain Salesforce.com database accuracy and thoroughness by regularly updating records.
• Expand on key buying personas and units in target accounts.
• Engage with social media channels to effectively build relationships and interact with potential buyers to spread brand awareness for GCNow.
• Provide compelling and personalized email outreach.
• Work collaboratively with key stakeholders to provide the best hand-off process keeping the buyer’s experience at the forefront.

Required Qualifications

• Proficient in English, Spanish and Portuguese.
• 2+ years former BDR/SDR experience with proven track record 
• Excellent interpersonal, communication and relationship building skills. 
• Displays a sense of curiosity and problem solving in uncovering prospect/customer needs.
• Demonstrated ability to actively listen and natural curiosity.
• Comfortable reaching out to new contacts via phone and/or other channels and having conversations.
• Ability to prioritize work with strong time management, attention to detail and organizational skills.
• Creative and ability to adapt quickly to a changing environment.
• Ability to work independently and as part of a team.
• Driven to exceed defined individual key performance indicators (KPIs) and team targets and quotas. 
• Comfortable with remote and distributed teams, as well as flexible work arrangements
• Technical and understanding of complex SAAS solutions.
• Growth mindset with the ability to demo to upper leadership and executive audience.

Additional Requirements:

• Salesforce and Lead Management platforms (Outreach, Salesloft) experience is a plus.
• Business-related application skills (e.g., Outlook, Word, Excel, PowerPoint)
• Savvy with social selling, blogging, video, as well as all digital collaboration tools is a plus.
• Understanding or experience working with PLG (product led growth) motion.
• Prior demo experience for a SaaS company a plus

About the Candidate

The ideal candidate has an entrepreneurial mindset and a passion for helping customers succeed. They have a background in driving the right conversations with key personas in the B2B space and an understanding of the buyer’s journey in the early stage. They are an effective writer and can compose compelling quality content to get the attention of the buyer. 

• Enjoys working with people and various cross functional teams within sales and marketing. 
• Able to move prospective customers in the beginning stages along the buyer journey by adding value along each touch point and understanding customer problems.
• Passionate about the customer experience with strong organization skills and attention to detail. 
• You have a knack for technology with a growth mindset.
• You can work independently and think strategically, and you are a good writer who incorporates personalization through email and social outreach.
• Works well with people with a positive attitude and mindset. Experience working in the SaaS industry and articulating the value of products through storytelling and problem based messaging. 
• You are goal oriented and have a proven track record of achieving KPIs and consistent achievement of year-over-year quotas.
• You have a proven track record in business development or sales development roles and focus on the right mix of quality outreach and volume

We kindly ask that you submit your CV in English.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit .

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the Reasonable Accommodations Form for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.

This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Join our Talent Community

If you are interested in applying at Genesys but don't see an open role you'd like to apply for, click Get Started. You can enter your name and email address and attach your resume or CV.

Employee Referral

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit .

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

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