Product Operations Coordinator
Location
Brasil | Brazil
Job description
If you’re an outstanding Product Ops Coordinator, come join us at Voxy and use your talent to help teach the world! Voxy’s Product team helps change the way millions of people around the world learn English by using sound science combined with innovative (and patented!) technology. We feature research-driven learning activities coupled with live streaming for topic-based live tutoring sessions. We use advanced technology to build a customized experience using authentic content sources from names you know (Bloomberg, AP, Financial Times and more.) Voxy’s goal is to become THE vendor of choice in the $80 billion dollar language education market and our Product team is instrumental in reaching this goal.
Here at Voxy we share team values to Start with Empathy, Communicate Courageously, Dig Deep, Own Your Outcomes, Ask Why, and Think Bigger. We are committed to an inclusive and diverse hiring process and team. You can learn more about our Product Team values in this blog post .
What is the job? - ? Product Management is one of the most critical roles in the company and Product Operations enables the team to do its best work. You’ll manage the tools and frameworks that power product development across our four Product Streams, each with their own features and user goals. You’ll serve as the primary day-to-day administrator of centralized product tools and processes while working closely with the Director of Product & Operations to deliver on a roadmap towards standardized best practices in user-centered, data-driven product development.
Key areas of responsibility include: - Intake: As the connecting point between Product Support and the tech organization, you’ll triage, assess, and prioritize incoming issues and requests and maintain high levels of satisfaction from internal stakeholders like Support, Sales and Customer Success.
- Insights: You’ll serve as the primary administrator for Productboard, following a systematic approach to make sure issues are classified and organized in the most effective way for future research and prioritization efforts.
- Delivery: YYou’ll manage cross-stream workflows in Jira including sprint management, automations, and integrations with Productboard.
- Mobile Support: You’ll manage store presence in App and Play Stores and work with business, PM, and engineering stakeholders to maintain compliance with guidelines and policies.
- Cross-team Communication: You’ll coordinate release communications and roadmap views in Productboard to make sure everyone in the company receives the most important product development updates.
- Research Support: You’ll aid Product and Design in recruiting and scheduling for research initiatives using tools like Pendo and Maze.
What are we looking for?- Someone kind, patient, collaborative, and fun to work with every day
- 2+ years of experience working in a related field like business operations, product support, data analysis, or user research
- Startup mindset - ability to work fast, independently, and proactively
- Someone detail-oriented, not letting things slip through the cracks
- Focused on creating processes, with a strong ability to organize a problem into stages and simplify procedures
- English fluency, including excellent writing skills. All team-wide and company-wide communication is in English, although Portuguese can be used with many individual team members
What else would be nice to have: - Familiarity with tools in our product stack: Productboard, Pendo, Jira, Maze, Tableau, Okta, Marketo
- Good knowledge of automation tools like Zapier and Make
- Knowledge of no-code platforms for developing internal microapps using Airtable or Bubble
- Experience working with Agile teams in software developmentBackground or interest in EdTech, language learning, or education in general
- Working fluency in Spanish or Italian
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or marital, veteran, or disability status.
#J-18808-Ljbffr
Job tags
Salary
