Rimini Street, Inc
Location
São Paulo, SP | Brazil
Job description
Associate Support Engineer, AMS page is loaded
Rimini Street, Inc. , is a fast-growing global leader delivering unified software support and services. We empower licensees of Oracle, SAP, IBM, Microsoft, Salesforce, and other cloud and locally hosted enterprise software to extract more value from their investments, advance innovation, create competitive advantage, and fuel growth.
With nearly 5000 clients served to date, we are the largest independent, full-stack ERP support and services company. Organizations who rely on our 24/7/365 support services range from progressive financial and manufacturing companies to mission-critical government agencies.
Our support quality and level of expertise consistently earn us best-in-class customer satisfaction ratings. Our people have earned Rimini Street multiple industry awards for exceptional work quality and customer service. We are proud to be recognized around the world as a Great Place to Work and for community service efforts via the Rimini Street Foundation .
With more than 1,800 team members in 23 countries, we’re a global community guided by our purpose to provide equal access to technology. Fueled by our core values: company, clients, colleagues, and community, we’re committed to creating a culture that nurtures and rewards a growth mindset in an environment where our people are encouraged to dream big and boldly shape the industry.
We are actively seeking an Associate Support Engineer, AMS (Command Center) resident in São Paulo, Brazil office.
Position Summary
As an entry level, the Associate Support Engineer, AMS (Command Center) role requires willingness to learn and acquire new technical knowledge, processes and methodologies applied on a day-to-day basis at the company. The Associate Support Engineer, AMS role will support technical issues resolution for our internal teams and clients in monitoring performance of calls, chats, tickets to ensure service targets.
Essential Duties and Responsibilities
Flexibility to work in a 24x7 environment
Monitors performance across all channels (calls, chats, tickets, etc.) in real time to ensure service targets are achieved for our clients
Communicates cross functionally throughout the organization providing timely feedback to leaders on performance
Supports resolution of technical issues for our internal teams and vendors
Engages in our escalation process acting as a liaison between the business and technology team
Additional Duties and Responsibilities
Other job-related duties and responsibilities may be assigned from time to time.
Experience
0-1 year in any field
Skills
Good attitude, interpersonal, presentation and communication
General IT knowledge
Attention to detail and ability to learn new skills
Ability to work calmly and professionally in high pressure situations
Good to have fluency in English language
Education
Bachelor’s degree in relevant stream.
Location
São Paulo office
Why Rimini Street?
We are looking for talented, passionate people to help us build our future at Rimini Street . We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.
Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:
Company
We dream big and innovate boldly.
Colleagues
We work with extraordinary people who create a culture of mutual respect and collaboration.
Clients
We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.
Community
We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 350 charities.
Accelerating Company Growth
Nasdaq-listed under ticker symbol RMNI since October 2017
Over 4,900 signed clients, including over 180 of the Fortune 500 and Global 100 companies
Over 1,800 team members in 22 countries
S. and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here:
Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.
In 2005, we disrupted the industry by pioneering extraordinary enterprise software support powered by extraordinary people. Our work is challenging and meaningful, allowing everyone at Rimini Street to start and end each day with a sense of achievement and purpose.
We are looking for talented, passionate people to help us build our future at Rimini Street.
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