Location
Belo Horizonte, MG | Brazil
Job description
Responsibilities
- Provide technical support as point of contact for IT for the site.
- End-user desktop, laptops, office IT with smart hand support for network and servers. Installation support for various software on end user systems and servers when required.
- New users onboarding preparing IT assets and tools.
- Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
- Executive / VIP support.
- Executes service delivery (e.g., IMAC, break fix, desk side support)
- Coordinates with Client end user on expectations and availability to conduct managed Client Services.
- Performs trouble shooting, parts replacement, system upgrades, and basic deployments and repair on Client assets in campus/remote locations.
- Identifies potential issues that could adversely impact end user experience and follows through on action steps.
- IP phone, Video conference support, Level 1 Multifunction Printers support.
- Serves as an entry point to develop both technical and Client skills to grow into broader and more challenging field services roles.
- Basic installation and maintenance of technical products.
- Handing tickets on ServiceNow or similar ticketing system.
- Work is regularly reviewed by a more senior level technical specialist.
- Reviews, troubleshoots, and approves operational quality desktops, notebooks, printers, and associated peripherals.
- Installs, maintains, and optimizes desktop/notebook configurations.
- Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
- Troubleshooting MS Windows 10.
- Troubleshooting MS Office 365 issues for end-users.
- Performs maintenance and repair services.
- Advises Client on preventive maintenance and configurations which may impact product performance & Instructs Clients in the operation and maintenance of the system.
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Job tags
Salary
