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Location

São Paulo (estado) | Brazil

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Job description

DESCRIPTION

Job summary
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. Amazon’s vision is to offer the earth’s largest selection and lowest prices to our customers.
The Program Support Associate will be part of Marketplace operations and expansion in Brazil. The job requires someone who has a larger picture of customer and seller experience in mind and a high willingness to take ownership. You will be responsible for ensuring a world class Seller experience in one of Amazon’s fastest growing business and highest impact initiatives. You will work with internal areas such as Operations, Transportation, Sales and Seller Support, and a variety of internal and external partners to ensure the smooth growth of the business.
The right candidate will possess a strong bias for action to proactively pursue program objectives and analytical mindset for finding root cause and proposing solutions. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities.

Key job responsibilities
Roles and Responsibilities:
Deliver results through extensive cross functional integration with multiple Amazon internal teams
Coordinate with internal teams to address program’s requirements and sellers/customers’ experience improvements
Create, update and track processes to support the program’s growth
Track the seller and business performance on a day to day basis
Deep dive on issues and come up with solutions and processes to fix them
Partner with key stakeholders like Operations, Transportation, Sales, Seller Support, and Legal to solve issues and ramp up program
Strong commitment towards goals and outcomes to ensure Customer Experience metrics are maintained
Be organized, apt and prompt in notifying the situation and updating the same

We are open to hiring candidates to work out of one of the following locations:

Sao Paulo, SP, BRA

BASIC QUALIFICATIONS

Advanced English and Fluent Portuguese
Previous experience in following processes, analysis, metrics and problem solving
Passion for customers (both sellers and buyers)
Strong oral and written communication skills to create relationships
Ability to think clearly and analyze quantitatively using multiple systems required and Excel
Ability to effectively work with a variety of organizations, management levels, cultures, and personalities
Ability to work under time pressure and meet performance goals
Demonstrated skill and passion for problem solving and operational excellence
Self-motivated with critical attention to detail, deadlines and reporting

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Job tags

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Salary