Customer Service Sales Professional
Location
Brasil | Brazil
Job description
Job Title:
Customer Service Sales Professional
Brief Job Description:
Bolt Storage owns and remotely operates 65+ self storage facilities with intention for growth. We rely on our Customer Service team to handle the storage unit rental process from start to finish over the phone. We are looking for an experienced sales professional who is well equipped to successfully convert customer inquiry calls into new rentals.
Scope of Services:
The scope of services shall include, but not be limited to, the following:
- Answer large amounts of incoming new customer calls with the intention of converting the new rental.
- Promote and obtain new customer rentals.
- Utilize various sales tactics to obtain rentals.
- Identify and assess customers’ needs to achieve satisfaction and obtain new rental.
- Answer questions about rental rates, move in and out process (varies based on facility location), how to process payments, and more.
- Demonstrate competency and ability to learn how to use our storage software (Easy Storage solutions ‘ESS’) quickly and efficiently as well as other softwares like Notion.
- Follow up with potential new renters post inquiry.
- Demonstrate a friendly and helpful manner to develop a rapport with customers.
- Participate in training and professional development.
- Incorporate learned skills immediately.
- Follow communication procedures, guidelines, and policies.
- Keep accurate records of customer interaction and process customer accounts.
Necessary Skills & Characteristics:
- Excellent written and verbal communication skills
- Background in sales
- Customer service experience
- Strong phone contact handling skills
- Attention to detail is a MUST
- Organized and able to multitask efficiently (talk to customer while utilizing resources to find applicable info, and create new rental)
- Skillful in remembering mass amounts of information quickly and accurately
- Ability to learn various tasks and softwares in a timely manner
- Responsible and reliable work ethic
Equipment:
- Computer
- Second Monitor
- Reliable Internet
Desired Start Date:
ASAP
Hours:
Full-time / 40 hours per week
Customer Service operates 24/7 - Scheduled hours will vary and be determined by CS Manager
Payment:
$1,200-$1,500/mo based on experience
New Rental Commission: Possibility of earning up to $2,300 with commission
EMPLOYEE BENEFITS
Vacation Days:
- 1 work week (5 work days) during the first year
- 2 work weeks (10 work days) per calendar year after the first year
Sick Days:
To apply for this job, email [email protected] with your resume along with a 1-5 minute long video recording of yourself explaining (1) your sales experience, (2) your customer service experience as well as (3) why you would be a great asset to our company.
Job tags
Salary
$ 1.200 a $ 1.500 mensal
