Account Representative Assistant Renewals & Amendments
Location
Brasil | Brazil
Job description
DNV – Business Assurance division is seeking an Account Representative to join their team.
For the Account Representative, the primary function of this role is to act as a point of contact for clients and the internal processing of their accounts as detailed below.
This position will be based in São Paulo, SP Brazil and will report directly to the manager of the sector.
What You’ll Do
- For the Account Representative, the primary function of this role is to act as a point of contact for clients and the internal processing of their accounts as detailed below
- The candidate will have the responsibility of handling the renewal and amendments of current
- Management System Certification (MSC) projects on time as well as assure that all information of projects is correct with the aim to keep customer certificates valid
- Communications with internal and external customers
- Information Analysis
- Other duties assigned by appropriate management
There are plenty of opportunities for personal growth through our 70-20-10 philosophy (70% learning on the job, 20% coaching and 10% training) and an individual career development plan in long term.
- Bachelor’s Degree in Business Administration or related discipline
- 1-2 years of experience in Business Administration or similar
- Advanced Microsoft Office skills required
- Windows and CRM (Customer Relationship Management) experience
- Knowledge in quality customer service at a high volume
- Ability to work with routines and administrative tasks
- Excellent customer-service skills
- Strong written and verbal English and Portuguese communication skills
- Strong interpersonal skills:
- Discipline
- Multitask
- Self-organized
- Proactive
- Detail oriented
- Team oriented
- Able to establish good communication with internal and external clients
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Job tags
Salary
