Relationship Manager - Southern Europe
Location
Campinas, SP | Brazil
Job description
Company description
We are an international group, operating in more than 100 countries, in different areas such as investment, technology, real estate, infrastructure, market intelligence and pet services sectors.
For more information please visit:
How does working with us looks like
Working at GRI gives you the opportunity to grow, connect with people from different places and ethnicities, develop your professional skills through exposure to diversity and new challenges. Here we don't do things to work out, but until they work out. We are passionate about the journey and our purpose is to generate global opportunities that can change people's lives, companies and society.
Activities
- Welcome new members, assisting them in understanding the club's benefits through a well-structured onboarding process;
- Cultivate relationships with club members through proactive contacts established in the Customer Journey;
- Manage and monitor the entire Customer Journey (Onboarding and Ongoing) to track action plans and review objectives;
- Assist in confirming member attendance at hybrid and in-person events organized by the GRI Club;
- Identify the pains and needs of our members and develop strategies for continuous success delivery;
- Identify opportunities and actions to enhance retention (churn prevention) and expansion through Upsell and Cross-Sell;
- Support other internal processes within the department and monitor customer deliveries.
Requirements
- Availability to work in Campinas office ;
- Fluent in English;
- Fluent in Spanish or Italian;
- Experience as Costumer Success or with service activities;
- Emotional intelligence is very important for this position.
Benefits
- Market compatible wage (PJ);
- Two bonus salaries;
- Annual bonus for the team.
Job tags
Salary
