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Location

São Paulo, SP | Brazil

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Job description

BE PART OF OUR GLOBAL TEAM AND MAKE AN IMPACT HERE AT BRICKBRANDS!

“ Great flexibility, support, and communication”

“Friendly and professional environment” “Great place to work remotely”

“Diverse with lots of opportunities” “I’ve never enjoyed a job as much”

Proud of our Finnish heritage, BrickBrands has been in the business for over 6 years providing 24/7 brand protection, positive brand sentiment and overall increased customer engagement in various languages and cultures.

BrickBrands is a fast-growing company offering a lot of opportunities and valuable learning experiences that open doors for talented individuals to be a part of our global team. We embrace and promote diversity and inclusivity, the first step in building better relationships and conversations. Thus BrickBrands is always on the lookout for self-starters with the passion to excel and to join us in our mission: Create opportunities for brands and communities to speak.

As part of a fast-paced environment, the need for additional resources appears constantly. Therefore we aim to build a pool of talented individuals and have our very own ongoing recruitment. Searching for individuals who are highly interested in social media, marketing, and customer experience to be a part of the global environment and learn the BrickBrands Way

Job Description

Summary of the Position

As a Customer Service Agent, your role is to help protect brands from harmful content on various social media platforms and promote a positive community for the brands by issuing responses and removing negative brand sentiments. You will be trained and have experience in analyzing information, conducting content moderation and ensuring a safe experience for all businesses and individuals around the world. 

Here’s What You Will Do:

• Responding to potential customers customer via chat, email, or direct messages
• Use our online platform to monitor and engage with content seen all across social media platforms
• Work with various brands from different industries to detect, review and monitor all kinds of content 
• Rapidly identify any online communication, whether it’s a plain text or a meme, and stay up to date with the latest social media trends/lingo
• Understand brand policies and guidelines, in order to effectively analyze information and be able to make the correct decisions in moderating each content in a timely manner
• Closely work with clients to ensure the safety of their online community, and that the policies and guidelines are being followed accordingly 
• Maintain constant communication with your manager to resolve any issues or questions

Qualifications

Here’s What You Will Need:

• A High School Diploma or equivalent
• A personal PC/laptop with a working webcam
• MUST be able to hold up a conversation in  German,  fluent and native speakers are a plus!
• Excellent  English communication skills in both written and oral. 
• General knowledge and interest in various social media platforms
• A good working home environment with a stable internet connection
• Experience as a content moderator / engaging in all social media platforms is a plus!
• Excellent Customer Service skills with the experience of working in a non-voice account
• The ability to work an 8-hour shift, Monday - Friday, weekends off

Additional Information

The Perks BrickBrands Offers:

• 100% Remote position
• Healthcare reimbursement
• Continuous learning experience & career growth opportunities
• Offers competitive compensation based on location market rates
• A great opportunity to work with some of the world’s coolest and most innovative brands
• A welcoming environment where even your feedback and suggestions are all being taken into consideration
• Enjoy working in a diverse & global team environment - BrickBrands team members come from different backgrounds

Those who are interested in working in a global team handling social media, kindly send in your CV in English.

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Salary