General Motors
Location
São Caetano do Sul, SP | Brazil
Job description
Customer experience teams build the safest, most enjoyable human connections that encourage trust, confidence and passion in our brands. We love delighting customers, and ensuring our customers receive the best service.
Supports Day to Day responsibilities:
Prepare presentations - displaying analytics, training material for lead team and be able to convey the content.
Clear understanding of the process and build discipline amongst internal and external partners.
Partner with key vested business partners.
Ability to effectively communicate and influence other organizations without a direct reporting relationship
Abilities:
Customer Focus
Development and implement sales & Aftersales requirements
Manage provider and dealer performance
Ability to manage multiple simultaneous tasks
Ability to delegate and follow up/follow trough to resolution
Analytic Capability
Dealing with Ambiguity
Verbal/Written communication
Empathy
Decision Maker
Required Skills:
PC skills including MS Office (e.g., Excel, PowerPoint, Word)
PBI knowledge
Data analysis orientation
Experience/Education:
Bachelor’s Degree in Engineering, Business Administration or correlated
Leadership/Management experience - leading with influence.
Portuguese fluent/Spanish and English - desired
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.
From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire
General Motors is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us [email protected] or call us at 800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
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