Operations Manager

Location

Home office | Brazil

Job description

Cross Innovations is a dynamic company specializing in designing, manufacturing, and distributing premium Durable Medical Equipment (DME) and Home Medical Equipment (HME) products for the Lunderg Brand .

With a strong presence in the US, Canada, and UK markets, Lunderg is renowned for its innovative solutions and commitment to quality. As an "Amazon First" company, we leverage cutting-edge strategies to excel in e-commerce.

We care about our team's well-being and offer opportunities for growth and a good work-life balance because we know that happy employees mean better products.

With our focus on customer satisfaction, attention to detail, and employee happiness, we are eager to become leaders in our industry!

We are seeking an experienced Operations Manager to join our global team and enhance efficiency and productivity. This role involves overseeing day-to-day operations, managing the production process, and maximizing productivity by coordinating with manufacturing, logistics, and quality control departments. The Operations Manager will analyze data and key performance indicators to identify areas for improvement, implement innovative strategies, and foster a culture of continuous improvement, ensuring the smooth functioning of the organization and contributing to its long-term success. You will manage a team of 3 and join the leadership team, playing a crucial role in shaping the company's strategic direction.

Core Values:

● Trust

● Attention to detail

● Commitment

● Problem Solvers

● Consistency

● Growth

Roles and Responsibilities:

• Operations Expertise:
  • Proficient in managing inventory functions, including FBA, MCF, AWD, AGL, and handling low inventory limits
  • Oversee inventory management across multiple locations, including overseas, US/UK, and Canada 3PLs, as well as FBA inventory.
  • Coordinate order fulfillment and logistics management, ensuring seamless shipment from 3PL and FBA to customers.
  • Conduct reporting and data analysis within the supply chain, focusing on COGS and storage optimization.
  • Drive process improvements by analyzing and enhancing Amazon product flows.
• Market Expansion and Account Management:
  • Lead marketplace expansion initiatives, overseeing entry into new markets (mainly Amazon).
• Ensure the health and performance of seller accounts through effective account management practices.
• Project Management and Team Leadership:
  • Oversee special projects and initiatives to drive operational excellence.
  • Develop and mentor team members, identifying opportunities for growth and managing new hire processes.
• Inventory and Quality Control Management:
  • Utilize inventory management software to analyze necessary inventory levels in production, 3PL, and fulfillment warehouses.
  • Oversee quality control and assurance processes to maintain product excellence.
• Regulatory Compliance and Process Improvement:
  • Manage certifications, FDA compliance, and copyright filings for products.
  • Collaborate with cross-functional teams to improve processes and standard operating procedures (SOPs).
• Customer Service and Supply Chain Optimization:
  • Work closely with customer service teams to implement service improvements.
  • Optimise supply chain logistics to ensure efficient inventory management and timely delivery.
• Purchase Order (PO) and Purchase Invoice (PI) Oversight:
  • Ensure seamless purchase orders and invoice management by proactively following up to guarantee smooth process flow.
  • Monitor PO and PI workflows to promptly identify and address potential issues, optimizing procurement operations' efficiency.

⏰ Working Hours : This is a full-time role and you’ll need to work 9 AM - 5 PM CET.

To excel in this role, you need to have:

✅ Bachelor's degree / Experience in Business Administration, Supply Chain Management, or related field.

✅ Proven experience in Supply Chain Management & Logistics for e-commerce brand(s), doing over $25 million in revenue.

✅ Strong understanding of inventory management software.

✅ Excellent communication and collaboration skills.

✅ Ability to prioritize tasks effectively and manage a balanced workload.

✅ Knowledge of regulatory requirements and quality assurance standards in the medical equipment industry

We're looking for someone whose personality aligns with our core values: trust, Attention to Detail, Commitment, Problem-Solving, Consistency, and Growth.

You should thrive on being the glue that holds our team together, someone who can encourage trust and cooperation among team members.

You must be confident in your abilities and comfortable taking the lead when necessary. They should be able to think critically and share their opinions confidently. And most importantly, they should be able to handle disagreements with tact and resilience, understanding that differing viewpoints are a natural part of collaboration.

If this sounds like you, we’d love to hear from you!

What’s in it for you?

💰 Earn a monthly salary of $3500 - $4500*

🌟 Take advantage of the company bonus system, providing additional rewards based on outstanding performance.

🌴 Work remotely from anywhere in the world.

🌟 Enjoy traveling for annual company gatherings.

🌴 Recharge and unwind with 15 days of paid time off during your first year, prorated based on your official start date. Plus, experience yearly increases with an additional vacation day added each subsequent year. Also, enjoy local national holidays off!

*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.

The JobRack team is working with Cross Innovations to help them find their new team member.

The hiring process for this position will include the following steps:

1. Completing the application form on JobRack.
2. Recording a short video introduction of yourself.
3. If shortlisted, completing test tasks.
4. Attending video interviews to discuss your previous experience and the new role in more detail.

The JobRack team has gained a full understanding of the Cross Innovations ’s needs and will review, filter, screen and test candidates in line with this.

To ensure your application is considered, take the time to carefully read the job description and submit a high-quality application.

We will, of course, provide you with feedback throughout the process.

At the request of Cross Innovations, applications for this position must be submitted through JobRack and direct contact with the employer is not allowed. If you have any questions, please contact JobRack at: [email protected]

Please note that this position requires 100% commitment and is not suitable for those seeking a side job, freelance work, or part-time employment. It is important to only apply if you intend this to be your primary and only full-time job. Any attempts to work multiple full-time jobs without the knowledge of your employer may result in termination and a ban from applying to other jobs on the JobRack site.

To make sure you receive updates on your application please add [email protected] to your email address book.

Got questions about working remotely? Check out JobRack’s FAQ for answers to everything you might want to know.

Job tags

Salary