ITTConnect
Location
São Paulo, SP | Brazil
Job description
ITTConnect is seeking a Lead Site Reliability Engineer / DevOps / Operations to work remotely for a client in the US. This is a position with a global leader in consulting, digital transformation, technology and engineering services present in nearly 50 countries. The end client is in the Telecom area (internet, mobile, cable TV provider). Initial assignment until December. Job location : Remote, work from home anywhere in Brazil, following US Eastern time. All interviews will be in English only (must be professionally fluent) . Key Responsibilities : Ensure Ops team awareness across all platform changes for efficient support post-production launch. Affirm system health and supportability of platform change. Create/update necessary logging to ensure new/modified Dashboards, Alerts, Monitors respective to these changes are built in and are reviewed by Product Owners in anticipation of launch/go live. Update Run Books (Tier 2, 3 support documents) as applicable during launch. Audit and improve Runbooks to ensure continuous improvement for Production Support response time (ex: MTTR) Owner for production support intake to ensure proper team coverage, analysis, resolution and timely communications regarding any system issues. This also includes stakeholder observations requiring clarification/response that is not found to be a system issue. Requirements: Self-starting leader in Operations with 5+years of experience leading transformational change in Ops. Good experience in SQL: writing, changing, and improving SQL queries Knowledge in Splunk and New Relic (does not need an expert, but good knowledge) Excellent problem-solving, analytical, and technical skills Strong communication and leadership abilities Nice to have : PowerBI Knowledge of programming languages (e.g., Python , Java ) Bachelor's degree in Computer Science, Engineering, or related field. Telecom experience (cable TV, cellular providers) Soft Skills/Expectations : Proactivity : takes charge and leads by example. Ability to lead self-organizing Ops team Confident to insert themselves in an existing team of 4 and emerge as a servant leader Motivated and focused on continuous improvement Excellent problem-solving, analytical, and technical skills. Clear written and verbal communication.
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